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3580 E Franklin Blvd Reviews
Read reviews from customers who used our services at 3580 E Franklin Blvd
Total reviews
153
Average Rating
4.3/5
Ray B,
Friendly, knowledgeable, skilled and experienced are just a few adjectives that describe my technician Andrew.
Lisa K,
Rose R,
T B,
Customer service response - Your excellent rating made our day! Thank you for choosing Sears Appliance Repair, and we hope your positive experience with our Appliance Repair service leads you to recommend us to friends and family.
Sears Home Services on 1707174376973
Sears tech provided good service. Always showed up on time for 3 visits for repair however the parts never got shipped There was no communication regarding the parts
Narendra L,
Customer service response - Thank you for your feedback, Narendra. We're glad to hear the tech provided good service, and we apologize for the lack of communication regarding the parts shipment.
Sears Home Services on 1782333093908
Very professional and they did a good job (5 star for the technician) , but they have work on their scheduling it's hard to get in touch with them.
Nature1,
Customer service response - Thank you for your review! We're glad to hear the technician did a good job. We appreciate your feedback on scheduling and will work to improve it.
Sears Home Services on 1770596387885
Thanks to my Home Warranty company, I only paid a service fee. They covered the cost of the repair.
Gena T,
Customer service response - Thank you for your review, Gena! We're glad to hear that your home warranty helped cover the repair costs.
Sears Home Services on 1769746667808
Scheduling was a real problem. Sears is unable to plan their day. I had a 7 hour window that was never hit! The first day, the Technician never showed. The second day, he showed 2 hours late outside the window. Nevertheless, the Tech on Day 2 was a real pro who knew washers and quickly diagnosed and fixed the problem. If Sears can learn how to schedule maintenance calls, they could be successful.
Andrew W,
Customer service response - We apologize for the scheduling issues, Andrew. We're glad to hear the technician was professional and resolved the problem quickly. Thank you for your feedback.
Sears Home Services on 1769453199840
He was nice and courteous, that's why I initially gave 5 stars, but this is the second time this guy comes and every time is worse than before his visit. My house was kind of hot before he came, the temperature was at 74, a couple hours later it would reach around 80 but that was it, now the air coming out of the vents is basically heating instead of cooling. Is blowing air at 90 degrees and it was bad before he came but now is unbearable. Is like if we had the heater on in the middle of the summer
Julio T,
Customer service response - Thank you for the amazing 5-star review, Julio! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1788373555163
The technicians are great! The customer service and scheduling is poor. The “AI only” policy prevents interaction with a real person. The AI system in unable to provide conflict resolution. The customer is left with no options and no one to speak with.
Jim C,
Customer service response - We apologize for the trouble you've faced, Jim. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1784512207747
