Appointment Lookup
802-552-4364
3580 E Franklin Blvd Reviews
Read reviews from customers who used our services at 3580 E Franklin Blvd
Total reviews
153
Average Rating
4.3/5
Steve C,
Customer service response - We apologize for not meeting your expectations. Please visit searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Your feedback is important to us.
Sears Home Services on 1745536319195
The technician came out on Wednesday 4/16/25 and said it was a loose wire in the attic where the air conditioner was working and said he fixed it. Now its Saturday 4/19/25 and I got home from work and it’s around 7 PM and it’s not working. It’s 84° upstairs and nothing will kick in for the air conditioner. Not happy.
Bobbi B,
Customer service response - We apologize for the trouble you've faced, Bobbi. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1745363581731
colby A,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1733037143021
Very expensive service, rude technician. Stay away !
Amit B,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1727837058337
5 weeks...4 different techs and still no washing machine. Your company should send the same tech until the problem is resolved. Each guy had a different diagnosis. I had to describe the symptoms 4 different times.Now GE is involved 5 weeks later, had the same guy come perhaps GE could have been involved 3 weeks ago...
jerome S,
Customer service response - We apologize for the trouble you've faced, jerome. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1727587496294
We had to reschedule because he didn't show up between the scheduled 8-12 time. He called at 1:10 saying he couldn't find the house. He didn't call or text when he finished his previous job, like he said he would. We work nights and lost sleep waiting for him.
Janeen P,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1727238018082
K,
Nothing is fixed. 1st he said pain leak, then too much charge, then not enough. Says HVAC uneven, coil is installed wrong, says drain line is clear but he didn't have a tool to blow out the line with him, only a drill in hand. instructed to ask husband to add an additional PVC line for drainage so that we do not have ro carry buckets of water from the attic. Told to get an HVAC installation company. Please send another technician. Pan is still leaking into my ceiling. Issue is not fixed. The leak is worse and faster than before Sears is saying they can send someone JULY 9TH. I will contact my attorney if no one returns to my home TODAY!!! My husband fainted as he was trying to vacuum the water out the drain pain.
Cynthia (,
Ordered service repair for my dryer so they sent a technician out. Heating element and belt needed to be fixed/replaced but parts had to be ordered. I HAVE PAID FOR THE SERVICE IN FULL! ALL FOUR HUNDRED AND EIGHTY ONE DOLLARS! YET, it has been hell to get another technician out here to FINISH THE JOB. I call and get nothing but transfers, different departments and different reps with broken English! No real answers! Did not expect this from a corporation like Sears but I’m highly disappointed and I wouldn’t recommend them to anyone!
KalmKya,
Customer service response - Thank you for taking the time to bring this to our attention. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1717987322536
Timothy never came. I told the the phone number was wrong but they did not change it. PLEASE SEND SOMEONE ASAP
Kennedy P,
