3580 E Franklin Blvd Reviews

They do a good job and most techs I have had are fast and knowledgeable. But lately their scheduling and updating when the tech is going to come is horrible. There was a couple rescheduled dates and then about 5 pm they would cancel with no call or any communication. Hard to believe they will stay in business with such poor communication on when they will be out to your house.

Dryer still not generating heat

On 5 August 2026, a repair service was coordinated with Sears Home Service to repair a malfunctioning A/C. Sears tech, Jason, arrived requesting paymemnt of a $100.00 service charge and that was paid, to repair the A/C but he did not repair the unit as it was beyond his technical scope to do so and said that an electricial was needed. Now 9 days later and Sears has not made any attempt to correct this problem: The tempatures are soaring, it is strifling hot and my A/C in still nofunctioning although Sears was paid the required service charge. Before any further action on my part is initiated, I think it is reasonable to ask that Sears take immediate action, due to the surrounding circumstances, and have the A/C repaired immediately.

The tech came out to check my ac because the inside was not cooling outside unit was not turning on. He never can inside my home to check the furnace or anything inside that is connected to ac. So, I not sure what he actually did outside. AC still not working....

Charged us 85$ to do a diagnostic for our house due to AC not working properly. Tech came out and was unable to diagnose and fix AC due to “broken tools”. Tech was able to reschedule for a week later even though it was 80 degrees outside and we have a NEWBORN BABY and explained this to the tech. Not his fault, but was unable to get anyone else out. We made it work until the appointment but then the day of new scheduled appointment they literally canceled it!! We called to get either a refund so we can go through someone else or to have someone come out as the next appointment isn’t until 2 weeks from now. Called the phone and it’s literally all AI, you can not speak to a single human being about at least getting your money back. Do NOT go through this company if you want proper service. I would attach the video of the AI call stating that it is all AI and that a human representative is not an option but google review only allows photos.

Boris was a very experienced and knowledgeable technician. He communicated very well with us too! Boris gets 5 Stars. However, sears home warranty repairs gets 1 star or a zero. Here’s why: We have our appliances covered and have for quite a while. The refrigerator started giving problems weeks ago. Sears came out, parts were ordered, it took several days, the parts ordered didn’t fix the problem. Then a compressor was ordered. That was five more days. The refrigerator started working & cooling only to stop working 5 or 6 hours later. We had to schedule another repair, another two days past by. Another repair was done. The refrigerator worked long enough for us to feel comfortable to stock it with plenty of groceries again. Big mistake!! As soon as we had hundreds of dollars worth of food in the refrigerator and freezer it went out again and so did the food. Boris recommend a replacement refrigerator and so did the customer service representative that I spoke with. But, whoever Boris had to call into refused the idea of a replacement and right out ordered the repair no matter the cost. So after two months of dealing with a broken refrigerator, losing hundreds of dollars worth of food, we have a refrigerator that is limping by and working for now and we are afraid to buy any food or stock it again because of fear of losing everything that we spend our money on again. It sad when you are afraid of your refrigerator!!! Thanks Sears Repair For Nothing!!!!!!

Technicians are good and very nice, but the scheduling system is the worst ever. They schedule a date with a “window” 8am-5pm (!!!!). On the day of the appointment, they send you a link for you to track your technician, and it keeps saying ETA 8am-5pm, until a certain time appears. Then they cancel and reschedule your appointment, sometimes just a half hour before. It took us 2 weeks and 8 cancellations and rescheduling to have the service done. Oh, and you can’t get a human on the phone, ever! It’s all AI, and not very intelligent by the way. Find another service.

Terrible experience. The tech that came to fix my ice maker told me it was his first week working alone. He did not know how to fix my ice maker. He tried numerous things. At one point the machine was hissing cold air. He was watching YouTube videos trying to learn how to fix it! He ended up putting it back together with the old parts bc he couldn’t get it fixed. I missed 2 hours of work & have to reschedule this service call. Sears should not be sending unqualified techs out to customers homes.

Tech was clueless. Actually did more harm than good. Totally ruined a 13k refrigerator

Same problem when left