3580 E Franklin Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Vikas H
Ray B
Lisa K
Friendly, knowledgeable, skilled and experienced are just a few adjectives that describe my technician Andrew.
Rose R
T B
Customer service response - Your excellent rating made our day! Thank you for choosing Sears Appliance Repair, and we hope your positive experience with our Appliance Repair service leads you to recommend us to friends and family.
Sears Home Services on February 05, 2024
larry D
Dryer still not generating heat
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on May 27, 2025
David B
Tech was clueless. Actually did more harm than good. Totally ruined a 13k refrigerator
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on June 15, 2025
Bob B
Honestly one of the worst company’s to work for lying and constantly changing the schedule that’s 90% of the no show customer complaints is that. Along with that they’ll charge you for the oem part then order the cheapo amazon one, then expect the technician to talk the customer off of the ledge. Wouldn’t recommend please seek another company.
Customer service response - We apologize for the trouble you've faced, Bob. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on June 05, 2025
Siva P
Same problem when left
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on April 27, 2025
Steve C
Customer service response - We apologize for not meeting your expectations. Please visit searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Your feedback is important to us.
Sears Home Services on April 24, 2025
