9571 South Blvd Reviews

Was quoted one price and when the technician was on his way to fix my washing machine I was quoted another price

The mechanic did not run diagnostic on my machine whatsoever he didn't even pull the washing machine out and check and see why it was leaking all he did was turn it on put some water in it and then make it emptied out he didn't do nothing to my satisfaction and I think it's wrong for me have to pay all that money for nothing he didn't do anything that he should have did and I think someone needs to talk to him about doing his job correctly at least running diagnostic on the machine and find out what's wrong he didn't even do that and mama said my washing machine is still acting up

I scheduled a regular lawn mower service. 1st time technician Trevor showed up he did not have the parts for a routine service so parts had to be ordered. A few weeks later technician was supposed to come but did not show up. It was rescheduled 3 times (without asking or providing a reason) until technician finally showed up while I had multiple useless chats and call complaints with an AI customer service bot that is just horrenduously unhelpful. Eventually lawn mower was serviced but few weeks later at first use the lawn mower engine stopped working. Scheduled another visit 2 weeks in advance and confirmed multiple text messages to confirm the appointment but technician Trevor did not show up again. Will never use them again for any services.

There is a wire hanging out the washing machine door. Unable to use the machine until someone comes and look at it.

Screw these people. I've been trying to get them out here for over two months to fix my fridge. First they didn't have the parts. Then the parts were wrong, Then they needed to order new parts. Then the guy's hoses broke and he needed to order new hoses. Now they're saying weather (it's overcast. sorry you can't drive in cloudy weather!) And they apparently do not employ customer service reps anymore. If you try and call, you get caught in an endless AI loop with no help. It's been almost two months. Avoid Sears if you can.

AC still doesn't cool.

I would give 0 stars if I could. This company ghosted me TWICE. I had my fridge stop cooling before hosting my family for a holiday and booked them bc they had next day availability. 8-12 was my window. It was 2pm and the tech never showed up and I have an app so I had to leave. I called to tell them I need to reschedule and they put me for 8-12 two days later. That day comes and it’s 11:45 and I haven’t been assigned a tech and their tracking told me he was to be there 8:45am. He never showed. I called and they told me I’ll have to wait to see if a tech will make it AT ALL. This is after then guaranteeing me to have a first slot when I rescheduled my appointment. They never called me back to tell me if a tech could come. I ended up cancelling and I got a different company to come same day 3 hours later. Don’t trust this company as they don’t follow through. Very disappointed .

Horrible service, needed a rubber boot replacement for front loader Samsung washer gotten a quote for $850 dollars almost the amount I purchase washer for 3 years ago . Did an Amazon research on part ( $36 bucks ) I can’t see how this is a quote is doable for who ? Sears should be embarrassed of this … I have a copy of

Sears cancelled my appointment 4 times day of service. 4 lost days of PTO and no one can help. Customer service is appalling.

He was so late and he didn’t communicate with me at all to inform me. My time given for his arrival was from 8 to 12 which changed several times online. He arrived close to 4:00pm. I called customer service several times and they were no help. I was basically told these things happen and I just had to wait. I am well aware but if that had simply been communicated with a phone call I could have gone about my day differently. This repair started in June and I have been very patient about it.