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350 Holly Hill Mall Reviews
Read reviews from customers who used our services at 350 Holly Hill Mall
Total reviews
162
Average Rating
4.4/5
Greg was truly unprofessional from the moment he called me to let me know he was coming, and he got worse when he came over. He accused us of being the problem, despite us telling him we didn’t do what he accused us off-especially since this is the 4th time the problem happened (clearly a poorly made washing machine,) and the 3 repairmen through sears before him never accused us of anything-they just fixed the springs. We see now, it’s not the springs, so we asked him for a different answer and he ended up changing the control sensor. Because of how he treated us and raised his voice, we would NOT hire him again.
Bree E,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1748307090123
Ismay J,
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on 1746603749833
Ismay J,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1746603749344
I am very disappointed that in order to have my furnace repaired will have to make and additional appointment and will be without heat for at least a week.
clarissa P,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1733419751672
Received no text messages or phone messages and technician never showed up!!
Debbie G,
Customer service response - We apologize for the trouble you've faced, Debbie. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1727923395758
Wanda W,
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on 1726452552139
My fridge quit 2 days before July 4. I only now got the service man out here to fix. He had to order the part but could not come back until Sears told him he could not come back even if the parts came in tomorrow. He had to wait for his schedule. I have enjoyed working with Choice home warranty but not Sears. It wasn't the boys fault he said it was Sesrs
Lin M,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1721390613329
After Raymond did his maintenance on my dryer, it will not run. He was very nice and polite, but my dryer still will not run.
Linda D,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1717722788015
The technician never came and never called on TWO occasions. You also can’t get in contact with anyone at this company. Everything is AI and robotic. I wouldn’t recommend!
M B,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1712191981334
Let me start by saying the people in the call center at Sears have no idea what they are doing. First, after a extra week’s delay in my part being received from a parts company less than 30 minutes from my house, my services was delayed another two weeks because the call center closed the ticket on my call, without notifying the technician or completing the job. Finally after six weeks, we have gotten heat restored to the 1st level of our house. Again, the technician was fantastic. He did exactly what he was supposed to do. But I would never again recommend Sears to anyone for any kind of repair.
Mark M,
Customer service response - Thank you for taking the time to bring this to our attention, Mark. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1707491819879
