350 Holly Hill Mall Reviews

Came when he said he would. Fixed my problem and was very courteous.

Technician was great.

Technician Osie did a good job but the price for the diagnosis was very high 75 would be much more reasonable.

Ok, it just took too long for someone to finally arrive and sit in the van for 20-30 minutes. But overall good service!

After 2 missed appointment dates, Greg called and let me know he was on his way. After observing my Electrolux front loader, he advised there might be little he could do. Because of some unevenness of the vinyl tiles, and the fact that the washer is on a pedestal, balancing would be difficult to obtain. He moved it slightly until it appeared to be stable, then ran it on the spin cycle.with no laundry inside. Again, it appeared to be stable. I paid by check which he photographed along with my driver’s license. My husband was not comfortable with this procedure. He felt my information could be at risk. We did not communicate this to the technician. Overall, I considered him to be competent and able to explain his processes. Other than my disappointment that the stability fix would not last very long, I was satisfied with his performance.

The technicians are fabulous!! The customer service sucks and the technicians have just as much trouble supposedly reaching customer service as customers do. This will be my one and only time using Sears appliance repair BUT it is no reflection on the repair technicians, it’s the customer service they provide. So kudos on the repair techs you hire, but shame on you for your poor customer service skills. Techs deserve a 5, customer service is a -100.