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350 Holly Hill Mall Reviews
Read reviews from customers who used our services at 350 Holly Hill Mall
Total reviews
162
Average Rating
4.4/5
I waited all day long with no contact until 3:00. I called 4 times. I got a text the technician was on his way and at 3:00 when I called back they said he was in Greensboro which is 35 min away.
Becky M,
Customer service response - We apologize for the lack of communication and inconvenience, Becky. We appreciate your feedback and will work to improve our scheduling process.
Sears Home Services on 1733288135927
The technician, Osei, did excellent work repairing the refrigerator. The Sears Appliance Repair company, however, was horrible. Endless texts and emails that made no sense, they didn’t know where the parts needed were delivered and thought we had them (we didn’t) and kept pushing back our repair date. We went over a month without our refrigerator and no offer of compensation was mentioned.
Terry C,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1719142815019
Couldn't be less happy. Absolutely no communication from them to me about the 2 week delay, no way to contact anybody. The technician could have made a simple phone call to let us know what was going on but no. Wouldn't recommend this service at all.
Linda K,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1718153867378
Garbage. Called them to repair a dishwasher. They came out and quoted the repair. I agreed and paid the bill. The day they were supposed to come back and make the repair they canceled the appointment stating we canceled the service even though I never canceled and I paid the bill. Tried to get hold of customer service and it’s only AI and can’t talk to an actual person. DO NOT USE THIS RIPOFF COMPANY ITS A SCAM. They will charge you and then never make the repair. Now I have to try and fight it through my credit card company. Ridiculous.
費首剛,
He was horrible...not very knowledgeable...it took two trips to tell me repair wasn't covered under plan
Taneka S,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1780445945524
NEVER SHOWED UP. CALLED AT 12:45 TO TELL ME THAT THEY WOULD BE THERE BETWEEN 1-1:30. I LEFT AT 2:15 WHEN THE TECH DIDNT RESPOND TO ANY PHONE OR TEXT MESSAGES ASKING WHERE HE WAS. NO LIVE PERSON TO CALL OR CONTACT ABOUT THIS EITHER.
Andrew C,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1773704942922
Factory warranty made 9 appointments and never showed.
Betty P,
Customer service response - We're really sorry to hear about your experience, Betty. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1767144073640
Do not do business with this company. I had to pay an exorbitant price for parts and labor in advance of any work actually being done, and my appliance is stil not repaired because I've been waiting 2 weeks for a part. When I initially contacted them about the missing part, they said 'our records indicate it's been delivered'. When I sent them the shipper's link showing the part status was 'Label created' and was still waiting for them to provide the part, they said they would research and provide me an update. I have contacted them three times since - chat is the only way to reach them - and each time they have said my issue is important, they have notified the appropriate team, and they would contact me with updated information 'as soon as possible'. I have received not a single update. Zero, zip, nada, zilch. It's like dealing with a black hole of incompetence.
Roger T,
Customer service response - We apologize for the trouble you've faced, Roger. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1763080683015
After appointment being canceled twice (2 days in a row) I’m starting to feel no one is ever going to show up.
Patricia E,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1755825133523
The service man could not fix it. Very disappointed I had to get someone else to come out and fix it.
Mary B,
Customer service response - We apologize for the trouble you've faced, Mary. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1749436108788
