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350 Holly Hill Mall Reviews
Read reviews from customers who used our services at 350 Holly Hill Mall
Total reviews
162
Average Rating
4.4/5
Received no text messages or phone messages and technician never showed up!!
Debbie G,
Customer service response - We apologize for the trouble you've faced, Debbie. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1727923395758
Wanda W,
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on 1726452552139
My fridge quit 2 days before July 4. I only now got the service man out here to fix. He had to order the part but could not come back until Sears told him he could not come back even if the parts came in tomorrow. He had to wait for his schedule. I have enjoyed working with Choice home warranty but not Sears. It wasn't the boys fault he said it was Sesrs
Lin M,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1721390613329
After Raymond did his maintenance on my dryer, it will not run. He was very nice and polite, but my dryer still will not run.
Linda D,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1717722788015
The technician never came and never called on TWO occasions. You also can’t get in contact with anyone at this company. Everything is AI and robotic. I wouldn’t recommend!
M B,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1712191981334
Let me start by saying the people in the call center at Sears have no idea what they are doing. First, after a extra week’s delay in my part being received from a parts company less than 30 minutes from my house, my services was delayed another two weeks because the call center closed the ticket on my call, without notifying the technician or completing the job. Finally after six weeks, we have gotten heat restored to the 1st level of our house. Again, the technician was fantastic. He did exactly what he was supposed to do. But I would never again recommend Sears to anyone for any kind of repair.
Mark M,
Customer service response - Thank you for taking the time to bring this to our attention, Mark. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1707491819879
Greg, our service man, did not even try to look into my washing machine problem. He took one look into my small laundry room and said “I will see what I can do”. He was telling me within two minutes there was nothing he could do. He didn’t even try to help me drain the water out or look to see if it was clogged up! I’m so disappointed with the service and I do not believe I should have had to pay for a “service call” . There was NO SERVICE AT ALL. Total waste of time and money!
Tracie R,
Customer service response - Thank you for taking the time to leave a review of Sears Appliance Repair. We appreciate your kind words about our honest and quick service.
Sears Home Services on 1705677889270
It took 6 requests for them to come and diagnose my issue with the hvac system they always was claiming that that they sending Jonathan L but he never showed up but would constantly reschedule my appointment finally someone else was reassigned the appointment by Scott who resolved my issue over a month later.
La D,
Customer service response - Thank you for taking the time to bring this to our attention. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1707379373324
The tech NEVER came and never called. I wasted $165 dollars and waited all day (8a-5p) for nothing. I want my money back! They messaged me that I would be the last customer on the list .I checked both phones (cell and house) and did not have any missed calls. No voicemails were received. I will never use your company again!
Greta F,
This is horrible company. They have an employee name Jonathan L that supposed to be coming to my house for three weeks and have not gotten here yet. Lied yesterday like he came to my house and fixed my system and I have cameras all around my house there is no signs of him coming to this house. He talked about ordering a part for a system you have not even looked at and not even been at no time near this house to look at a system. I do not care very much for people that lie and steal. He is a piece of s that bad word that I do not want to say. Date of service supposed to be 10/31/2023.
Joselyn L,
