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350 Holly Hill Mall Reviews
Read reviews from customers who used our services at 350 Holly Hill Mall
Total reviews
162
Average Rating
4.4/5
He was horrible...not very knowledgeable...it took two trips to tell me repair wasn't covered under plan
Taneka S,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1780445945524
NEVER SHOWED UP. CALLED AT 12:45 TO TELL ME THAT THEY WOULD BE THERE BETWEEN 1-1:30. I LEFT AT 2:15 WHEN THE TECH DIDNT RESPOND TO ANY PHONE OR TEXT MESSAGES ASKING WHERE HE WAS. NO LIVE PERSON TO CALL OR CONTACT ABOUT THIS EITHER.
Andrew C,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1773704942922
Factory warranty made 9 appointments and never showed.
Betty P,
Customer service response - We're really sorry to hear about your experience, Betty. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1767144073640
Do not do business with this company. I had to pay an exorbitant price for parts and labor in advance of any work actually being done, and my appliance is stil not repaired because I've been waiting 2 weeks for a part. When I initially contacted them about the missing part, they said 'our records indicate it's been delivered'. When I sent them the shipper's link showing the part status was 'Label created' and was still waiting for them to provide the part, they said they would research and provide me an update. I have contacted them three times since - chat is the only way to reach them - and each time they have said my issue is important, they have notified the appropriate team, and they would contact me with updated information 'as soon as possible'. I have received not a single update. Zero, zip, nada, zilch. It's like dealing with a black hole of incompetence.
Roger T,
Customer service response - We apologize for the trouble you've faced, Roger. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1763080683015
After appointment being canceled twice (2 days in a row) I’m starting to feel no one is ever going to show up.
Patricia E,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1755825133523
The service man could not fix it. Very disappointed I had to get someone else to come out and fix it.
Mary B,
Customer service response - We apologize for the trouble you've faced, Mary. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1749436108788
Greg was truly unprofessional from the moment he called me to let me know he was coming, and he got worse when he came over. He accused us of being the problem, despite us telling him we didn’t do what he accused us off-especially since this is the 4th time the problem happened (clearly a poorly made washing machine,) and the 3 repairmen through sears before him never accused us of anything-they just fixed the springs. We see now, it’s not the springs, so we asked him for a different answer and he ended up changing the control sensor. Because of how he treated us and raised his voice, we would NOT hire him again.
Bree E,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1748307090123
Ismay J,
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on 1746603749833
Ismay J,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1746603749344
I am very disappointed that in order to have my furnace repaired will have to make and additional appointment and will be without heat for at least a week.
clarissa P,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1733419751672
