1 S Tunnel Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Trena R
He was a very nice young man
Customer service response - Thank you for your kind words about William and our service. We're delighted to hear that he provided a friendly and thorough experience.
Sears Home Services on September 10, 2024
Charity B
Nick was a really nice and polite guy. He is very knowledgeable and answered all of my questions honestly. He had our stovetop changed out very quickly, and I would definitely use him as our technician in the future! We also had another technician named William and I give him 5 stars as well! We had a very good experience with both technicians, and I highly recommend both of them!
Customer service response - Thank you for your wonderful review, Charity! We're thrilled to hear that both Nick and William provided you with such knowledgeable and polite service.
Sears Home Services on August 26, 2024
Phebe W
Lawrence (Larry) arrived promptly after sending me a couple of texts letting me know when to expect him and that he was on his way. I explained to him what had been going on during the year when the fridge was still under the (worthless) Whirlpool warranty-- five separate repairs with replacement and adjustment of almost the entire unit. He was sympathetic and told me what I already knew -- that the fridge was unfixable and needed to be replaced -- something Whirlpool refused to do. Larry took pictures of the inside of the fridge and called to tell the "powers that be" that the fridge cannot be fixed and must be replaced -- something he could not do when he was here on 8/17 because it was a Saturday. Larry told me I should get information in a couple of business days about getting this appliance replaced.
Customer service response - Thank you for sharing your experience, Phebe! We're glad to hear that Larry provided such prompt, professional, and empathetic service.
Sears Home Services on August 18, 2024
Phebe W
Lawrence (Larry) could not have been more pleasant or more professional. Kudos.
Customer service response - Thank you for your kind words! We're delighted to hear that Larry provided such pleasant and professional service.
Sears Home Services on August 18, 2024
Rebecca H
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on August 13, 2024
cindy D
Nico was very knowledgeable and helpful.
Customer service response - Thank you for recognizing Nico's expertise and helpfulness. We're thrilled you were satisfied with our service!
Sears Home Services on August 13, 2024
Mark S
Friendly, earnest, professional. My service technician was on time, friendly, quickly completed the repair.
Customer service response - Thank you for appreciating our friendly, earnest, and professional service. We're thrilled you had a great experience!
Sears Home Services on August 07, 2024
Mark P
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on August 07, 2024
Brenda M
Customer service response - A big thank you, Brenda, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on July 30, 2024
John F
Very good communications, professional and polite!
Customer service response - Thank you for appreciating our communication and professionalism! We're glad to have provided you with a positive experience.
Sears Home Services on July 28, 2024
