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1437 East Dixie Dr Reviews
Read reviews from customers who used our services at 1437 East Dixie Dr
Total reviews
105
Average Rating
4.5/5
Roy K,
Customer service response - Your excellent rating made our day! Thank you for choosing Sears Appliance Repair, and we hope your positive experience with our Appliance Repair service leads you to recommend us to friends and family.
Sears Home Services on 1707174377030
Very professional, great job, thank you.
David C,
Customer service response - Thank you for your kind words and positive feedback on our professional and excellent service. We truly appreciate your support and are grateful for the opportunity to assist you with your appliance repair needs.
Sears Home Services on 1707190007939
Very professional but water not filling ice maker before or after paying 129.00 technician left without any water, filling the ice tray, And I am unable to talk to a human being and will have to wait another week to get somebody back in here for another $129
Gwendolyn G,
Customer service response - Thank you for your positive feedback, Gwendolyn! We're glad to hear that our technician was professional and knowledgeable in repairing your icemaker.
Sears Home Services on 1765241429996
Angie S,
Customer service response - Hi , thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on 1759377783744
Seemed a bit expensive but tech was totally transparent with cost after diagnosing the problem so I could decide. Fast, efficient, scheduling was easy and communication was excellent. Osei did a great job!
Kate P,
Customer service response - Thank you for your feedback; we're glad you found the process smooth and that Osei delivered great service. We strive to maintain transparency with our pricing to ensure our customers can make informed decisions.
Sears Home Services on 1720018059253
The main technician (Raymond) was relatively new and had good general knowledge of procedure and technique for the stove repair. The veteran coach (Johnny) gave several tips that enhanced the quality of the work, which Raymond immediately understood and applied. He is well on his way to becoming an excellent technician.
Karen B,
I waited all for an appointment to have my washing machine looked at just to sent a message at 430 saying they weren't gonna make it!!! Also there is no chance of speaking to anyone, its all AI. Please dont waste ypur time
Brian F,
Customer service response - We apologize for the trouble you've faced, Brian. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1765330446305
My technician, Robert was great, nice and knowledgeable even though he couldn’t work on my machine. However, the process to get to that point was absurd. I was given less than 24 hours notice of the appointment, a window from 8-5, and no indication of when the technician would show up. I had a few conflicts that I couldn’t cancel and I couldn’t reschedule the tech because it was less than 24 hours before the appointment. I called all of the support numbers that I could but was always routed to the same machine that gave me no options, certainly no options to speak to a person. It was literally impossible to get a person. I had no idea when the tech would show up. Fortunately, Robert texted me before he was coming but, of course, it was going to be during my doctor’s appointment. He was kind enough to wait for me. I have no issues whatsoever with the service I received from him. However, Sears needs to change a lot about this process.
Travis M,
Customer service response - We apologize for the trouble you've faced, Travis. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1764731169050
Technician did not try an run washer to see if it would leak anymore and now my floor is flooded…
Nicole S,
Customer service response - We apologize for the trouble you've faced, Nicole. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1757984123730
Bill M,
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on 1757466865647
