1437 East Dixie Dr Reviews
Showing most recent reviews from verified customers of Sears Home Services
Christal G
Your technicians Raul and Raymond(trainee) were friendly, professional and very efficient. They patiently answered my questions about repairs, estimate for service as well as explaining my options for warranties. I purchased both the repair services as well as a years warranty. I will recommend Sears service to all my friends, family and neighbors. Lastly I think they deserved 10 stars for excellent customer service!!
Matt R
Roy K
Customer service response - Your excellent rating made our day! Thank you for choosing Sears Appliance Repair, and we hope your positive experience with our Appliance Repair service leads you to recommend us to friends and family.
Sears Home Services on February 05, 2024
David C
Very professional, great job, thank you.
Customer service response - Thank you for your kind words and positive feedback on our professional and excellent service. We truly appreciate your support and are grateful for the opportunity to assist you with your appliance repair needs.
Sears Home Services on February 05, 2024
John S
Customer service response - Thank you for the 4-star rating! We're thrilled you had a good experience. If there's anything we can do to make it a 5-star one, feel free to reach out.
Sears Home Services on July 30, 2025
Kate P
Seemed a bit expensive but tech was totally transparent with cost after diagnosing the problem so I could decide. Fast, efficient, scheduling was easy and communication was excellent. Osei did a great job!
Customer service response - Thank you for your feedback; we're glad you found the process smooth and that Osei delivered great service. We strive to maintain transparency with our pricing to ensure our customers can make informed decisions.
Sears Home Services on July 03, 2024
Karen B
The main technician (Raymond) was relatively new and had good general knowledge of procedure and technique for the stove repair. The veteran coach (Johnny) gave several tips that enhanced the quality of the work, which Raymond immediately understood and applied. He is well on his way to becoming an excellent technician.
John C
We had a repair technician come out to fix our refrigerator, he replaced the fan but not the part that was making the noise.
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on March 16, 2025
Cliff B
Appointment scheduled through GE. Did not show day of appt and rescheduled for next day. At end of next day they did not come and rescheduled for the following day. The following day the technician called and let me know that since the refrigerator had a previous repair they could not work on it so service was cancelled. Pathetic
Customer service response - We apologize for the trouble you've faced, Cliff. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on November 07, 2024
johana P
They took a long time to repair.
Customer service response - We apologize for the trouble you've faced, johana. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on August 25, 2024
