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1437 East Dixie Dr Reviews
Read reviews from customers who used our services at 1437 East Dixie Dr
Total reviews
105
Average Rating
4.5/5
We had a repair technician come out to fix our refrigerator, he replaced the fan but not the part that was making the noise.
John C,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1742181363822
Appointment scheduled through GE. Did not show day of appt and rescheduled for next day. At end of next day they did not come and rescheduled for the following day. The following day the technician called and let me know that since the refrigerator had a previous repair they could not work on it so service was cancelled. Pathetic
Cliff B,
Customer service response - We apologize for the trouble you've faced, Cliff. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1731028766678
They took a long time to repair.
johana P,
Customer service response - We apologize for the trouble you've faced, johana. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1724566421243
First, someone was supposed to come out 3 days ago after 10:30 am. Well they came around 9:am and I was not home. This is why I had scheduled for 10:30 Or there after. Finally, after up teen phone calls to Sears repair service I was rescheduled for Monday wasn’t sure what time finally I received a call saying that the technician would be here within the hour. The technician pulled some lent from dryer hose behind dryer that was it. My dryer still does not dry the clothes. I paid $119.00 and dryer still doesn’t dry.
LORI W,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1724124085275
Service window from 8 am to 5 pm (which is already a problem - how can the service window be that broad?), there was absolutely no same-day communication to narrow down the time of service and the tech did not arrive before 5 pm. Customer service was professional but still tried to upsell me.
Hebe A,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1715906911422
The repair man said I decline the service,he never even came by the house.. Asia was his name
Derek S,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1710810052928
NO ONE EVER CAME OUT BUT I RECEIVED A EMAILED RECEIPT AND A TEXT ASKING ME TO RATE MY SERVICE. AND MY APPOINTMENT WAS SCHEDULED OVER A WEEK AGO
pernice K,
Customer service response - Thank you for taking the time to bring this to our attention, pernice. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1706246802981
Technician did not call prior to the appointment which resulted in him arriving without the required materials. Sears is unprofessional, does not provide a contact number for the company or the technician and they outsource to technicians who are unprepared and unqualified.
adrienne H,
