410 Pinola Dr Se Reviews
Showing most recent reviews from verified customers of Sears Home Services
Martha F
Kathy C
He was not very friendly and I had to ask him if there was anything wrong he wasn’t gonna tell me.
Customer service response - We apologize for the lack of communication, Kathy. We appreciate your feedback and will work on improving our customer interactions.
Sears Home Services on July 08, 2025
Chuck P
Tech was a solid 5 OVERALL EXPERIENCE...A SOLID ZERO
Customer service response - We apologize for the trouble you've faced, Chuck. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on February 24, 2025
David B
Technician was very good and knowledgeable. The customer service was the worst I have ever had though. Scheduled and canceled four times, two months without a refrigerator is unacceptable.
Customer service response - We're really sorry to hear about your experience, David. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on October 29, 2024
Toneisha
This guy lied to me three times. The first time, he said he called and no one answered and he didn’t want to come to an empty home. Later, he said he came by, but no one was home. I was home all day waiting. He didn’t show or call. The second time, I received an email saying, rate your technician. How can I rate someone that never showed ??Once again, he said he showed up, but no one was home. I was home all day. He never showed or called. The last time, he claim the road was busy and he couldn’t get to my place. That’s another lie. My road is never busy. Even if so, why not call??? Then I received an email saying, technician has arrived. He must have went to the wrong address because he didn’t come to my place!!! I was home all day and never received a call and the technician never came by. Needless to say, my washer is still broken!!!
Don F
4th time to fix our ice maker, still not working.
