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3901 Lemay Ferry Road Reviews
Read reviews from customers who used our services at 3901 Lemay Ferry Road
Total reviews
178
Average Rating
4.4/5
If I could give a zero I would. Waiting for parts since May and no communication from sears. No call from technician as to arrival time. I also did not make this appointment. One part never delivered yet the repair tech on two visits, no show on one and never entered house on other but indicated he repaired dishwasher. No show and no parts. Not sure how a repair happened. Both times tech was Jordan.
Maryelise R,
Customer service response - We apologize for the trouble you've faced, Maryelise. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1727587495781
The technician never showed up
Charles F,
Customer service response - We apologize for the trouble you've faced, Charles. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1724811047753
Absolutely TERRIBLE experience. Waited almost a month, was sent at least a dozen reminders, each of which i responded to, and they were a no show. Tried to call, got a button pushing nightmare. Tried to chat and they refused to recognize the number to which they sent those constant reminders, saying there was no such mumber in their files. Tried to enter vlsim # and it kept kicking me out.
Ellen L,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1722174753475
can’t give zero stars. nobody showed up. so unprofessional & unacceptable.
Dan N,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1722174781444
Well, we waited nine days to get our air conditioner serviced / fixed and the Tech called the morning of and said he can’t work on units on roofs. Not the techs fault, he was apologetic and professional, but it would have been good to know this policy before we waited so long so we could get someone else.
Adam G,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1716884307058
Spoke too soon, first day worked but now on the 2nd day it doesn’t. And spent so much time on phone trying to get real person from sears. Finally they said something was set up and would receive email and text, I did not. Took day off, lost money, so much time, paid 316 dollars for 15 minutes of time and a 40 dollar part and after all that, still doesn’t work. I hope someone calls to fix this
lane C,
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on 1716341348755
Why are you sending me this? He didn't do any work because nobody on your end told him it was a stack washer. How can I talk to someone live? Your company is horrible. I have had nothing but problems. It is very annoying as there appears to be no communication. I need techs here April 1.
Joel P,
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on 1711607511981
DO NOT USE THIS COMPANY!!! VERY POOR SERVICE. Repair technician did not fix the freezer. Called the company back the same day, they rescheduled for a week later. Service technician didn’t show up. Rescheduled again for another week later, service technician didn’t show up again. Called to complain and was forwarded to a foreign country answering center. That person had poor communication skills. No help at all. Then they tried to up sell other services. AVOID THIS COMPANY AT ALL COSTS!!!
Patrick W,
Customer service response - Thank you for taking the time to bring this to our attention, Patrick. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1706497960679
This is the WORST repair company ever. Don't trust them. Terrible customer satisfaction. Will make you lose days at home waiting for them promising times they will show up.
Joyce S,
Francis M,
Customer service response - Francis, we are sorry to hear that you did not have a positive experience with Sears Appliance Repair. If you would like us to look into your situation further, please send us a message at https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on 1707183204739
