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3901 Lemay Ferry Road Reviews
Read reviews from customers who used our services at 3901 Lemay Ferry Road
Total reviews
178
Average Rating
4.4/5
GH, was very professional and he made sure there was clarity with the diagnosis.
Mary H,
Customer service response - Thank you for your 4-star review, Mary! We're glad to hear GH was professional and provided clear communication during the diagnosis.
Sears Home Services on 1755131197513
Lois T,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1749436507084
Deborah W,
Customer service response - We apologize for not meeting your expectations. Please visit searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Your feedback is important to us.
Sears Home Services on 1733419538324
Technician was great. Their scheduling not so much. I waited 8-4 for a scheduled appointment and they rescheduled me by text. Very inconvenient.
Paula T,
Customer service response - We apologize for the inconvenience caused by our scheduling issue and are glad to hear the technician did a great job. Thank you for your feedback; it helps us improve our services.
Sears Home Services on 1718594631612
Michael H,
Customer service response - We're pleased to hear that you had a positive experience with Sears Appliance Repair. Thank you for taking the time to leave us a rating. We appreciate all feedback. Thank you for choosing us!
Sears Home Services on 1717988788821
Ann C,
Customer service response - Thank you for awarding us a solid 4-star rating, Ann! If there's anything specific that we can do to further improve our Sears Appliance Repair and earn that extra star from you, please let us know. We value your support and look forward to serving you even better in the future.
Sears Home Services on 1711607374350
Luke was great. Professional and communicative. His company overscheduled him however and he had to postpone and reschedule once, almost twice. We really appreciated his effort to get here the second time, instead of rescheduling.
Caya A,
Joan C,
The service techs were fine so this is no reflection on them. But no one showed up for the appointment to install the needed part, we weren't notified the appointment t wouldn't be kept and trying to work through the AI customer service portal was a nightmare. Overall let's call it a 5 for the humans and. 1/2 for their support.
Lou M,
Customer service response - We apologize for the missed appointment and the issues with the AI customer service portal, Lou. Thank you for your feedback, and we'll work on improving our communication and support.
Sears Home Services on 1773015659474
Nothing against the tech, but I had an older (18 years) refrigerator that parts are not available. So, you can't repair a fridge without parts. So, you think the service company would let you know that before they send the tech out and charge the $129 service fee. Sounds like a scam to me.
Steve H,
Customer service response - We apologize for the inconvenience, Steve. We appreciate your feedback and will work on improving our communication regarding parts availability.
Sears Home Services on 1742955730549
