3901 Lemay Ferry Road Reviews

Your technician NEVER came to our address or called. Emails we received from him/Sears, said he came, sent us an estimate for repairs then a separate invoice for additional labor in the amount of $100. If you want to stay in business, you need to hire honest employees, unless this is how Sears operates. Needless to say, you will never get a referral from us, and I hope you are banned from the Choice Home Warranty pool of technicians. VERY DISAPPOINTED BY THIS ACTION.

This week Doug came to our house and their was miscommunication on our part. There was a part sent to our house (which we were never told about) and we didn't have it. Doug kept arguing and arguing and I kept mentioning we were never told at any time it was being sent to our house. I naturally thought the repairman would bring it with him. Either way, he kept yelling at me over the phone. A little while later I called back saying I had the part and Doug and I got to talking and I kept asking questions like, "what happens if this part doesn't work...is the work guaranteed?" He started to argue again and then hung up on me mid-sentence. Doug may be good with a Maytag...but not with people. And because of this we are still almost $700 in the hole without a resolution.

Didn’t even come to the door. Sat outside and never knocked on the door then submitted paperwork

On the map, it's got a pin on a building that has been torn down for a very long time. There's just grass growing in that spot. Maybe Google needs to move their pin?

We have had a Sears home warranty for over 30 years. This last year we experienced extreme difficulty in getting service calls. Our appointments have been canceled 3 times in the last 2 months. ( repairman not available) We waited and took time off work for no shows. The tele-conferences are a joke. After waiting the alloted time nobody calls. Our refrigerator has broke down 4 times in the last 9 months. We lost food each time, and had to rent a refrigerator for up to 4 weeks each time. ( LOST FOOD AND RENTALS ARE NOT COVERED) before a repairman would finally arrive and put in the wrong part. Please look online. Sears has been taken to court for breach of thier home warranty. The warranty SUPPOSEDLY covers repairs. If they can't fix it they are suppose to replace it. I believe this refrigerator is a lemon and should be replaced. A&E came out yesterday ( the 4th attempt to repair same fridge in 9 months) and installed parts in the refrigerator. This morning the fridge is warm and displays a code in the door. This is the 4th time parts have been replaced in the last 9 months. They cannot fix it! We are fed up and ready to call the local news to report them. Anyone having similar difficulties should report this! Im gathering information to report to the B.B.B. and local news. If your having similar problems please leave a comment and take action. Thank you and good luck@

I had three appointments cancelled the day of and the soonest reschedule date was a week out each time. With only Ai to work with it was beyond highly frustrating. I ended up just buying a new appliance elsewhere. Zero stars if that was an option.

The washer is not working, not filling up with water, not spinning just not washing clothes. Needs to return to fix washer correctly.

Never showed after two cancellations , then I get a text to rate the technician. Called the office and the give me a bullshit answer they they don't service that brand. he never entered the building never looked at anything. They suck , they give you a window of 7am to 4 pm so 3 days wasted. 4/15/2025 They sent me an email to call , it was the same run around, you think it would be a direct number to a dedicated rep- not.

Horrible, horrible service