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3901 Lemay Ferry Road Reviews
Read reviews from customers who used our services at 3901 Lemay Ferry Road
Total reviews
178
Average Rating
4.4/5
I had three appointments cancelled the day of and the soonest reschedule date was a week out each time. With only Ai to work with it was beyond highly frustrating. I ended up just buying a new appliance elsewhere. Zero stars if that was an option.
Dan S,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1753320750946
The washer is not working, not filling up with water, not spinning just not washing clothes. Needs to return to fix washer correctly.
Annette H,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1753066523316
Never showed after two cancellations , then I get a text to rate the technician. Called the office and the give me a bullshit answer they they don't service that brand. he never entered the building never looked at anything. They suck , they give you a window of 7am to 4 pm so 3 days wasted. 4/15/2025 They sent me an email to call , it was the same run around, you think it would be a direct number to a dedicated rep- not.
Teek P,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1744154959670
Horrible, horrible service
Betty S,
Customer service response - We apologize for the trouble you've faced, Betty. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1741915610942
Elizabeth M,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1733673615983
my fridge was not repaired. thoroughly unhappy. what's worse.. the sears site does not allow me to rate the technician or leave a note. it loads and then forwards me to this. totally unsatisfied. will never use sears again
Matthew T,
Customer service response - We apologize for the trouble you've faced, Matthew. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1731824947229
Terrible. My fridge was not repaired. They were "unable" to send the repair person back that day. Will never use Sears again Called and lodged a "dispute". They came, charged me 457$ for a repair that didn't work. When they did come back, they wanted an additional 904$ (including labor which they said I wouldn't be charged for) and one of the parts they wanted me to order was the same as I'd already ordered for the previous repair attempt (that didn't work). Again... never using sears again I do not accept your apology. Again, I will never use sears again. I'll never buy a sears product, I'll never use your "repair" service. Your company is the worst. I am sure you deserve every low review, and any positive review must be untrue.
Matthew T,
Customer service response - We apologize for the trouble you've faced, Matthew. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1731824491352
If I could give a zero I would. Waiting for parts since May and no communication from sears. No call from technician as to arrival time. I also did not make this appointment. One part never delivered yet the repair tech on two visits, no show on one and never entered house on other but indicated he repaired dishwasher. No show and no parts. Not sure how a repair happened. Both times tech was Jordan.
Maryelise R,
Customer service response - We apologize for the trouble you've faced, Maryelise. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1727587495781
The technician never showed up
Charles F,
Customer service response - We apologize for the trouble you've faced, Charles. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1724811047753
Absolutely TERRIBLE experience. Waited almost a month, was sent at least a dozen reminders, each of which i responded to, and they were a no show. Tried to call, got a button pushing nightmare. Tried to chat and they refused to recognize the number to which they sent those constant reminders, saying there was no such mumber in their files. Tried to enter vlsim # and it kept kicking me out.
Ellen L,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1722174753475
