3629 Osage Beach Parkway Reviews
Showing most recent reviews from verified customers of Sears Home Services
Suzanne M
I called because we had received great service in the past. Our refrigerator quit on us. Signed up for warranty services and was given a service appointment for the next day. Then without a call the appointment was rescheduled for two weeks from now. Now if I call any number I only get robotic service and I cannot call a person. Very disappointed!
Customer service response - Thank you for taking the time to bring this to our attention, Suzanne. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on March 26, 2024
Carla B
So far not a great experience. Second time to the house. Ordered enough parts to rebuild the ice maker. Still not fixed. No call back explaining the problem until this morning. Need to know what is going on. As well as a timeframe for repair. Ok, now we’re talking about a third repair call. Ice maker still not working. This is getting old!!!
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on February 06, 2024
