3629 Osage Beach Parkway Reviews
Showing most recent reviews from verified customers of Sears Home Services
kathern H
Bette B
Excellent service. Very professional. Only complaint is that I had to wait 6 days for service and lost most of my food.
Customer service response - We appreciate your positive feedback regarding our excellent and professional service. We apologize for the inconvenience caused by the delay, and we will take your feedback into consideration for future improvements. Thank you for leaving your review.
Sears Home Services on January 16, 2024
Len C
Customer service response - Thank you for awarding us a solid 4-star rating, Len! If there's anything specific that we can do to further improve our Sears Appliance Repair and earn that extra star from you, please let us know. We value your support and look forward to serving you even better in the future.
Sears Home Services on March 13, 2024
wlsonoma
Can't even get them on the phone. How in the world do they stay in business?
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on December 25, 2024
Chris E
I followed the directions to the Sears repair center in an effort to find a part for my Kenmore refrigerator. I live about 20 minutes from that location and upon arriving there apparently the store no longer exists. At that address/location is the new Harbor Freight store. Upon calling the store I got a answering service that sent me to another parts center that was also closed.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 10, 2024
Pat B
This has been a nightmare. I have used Sears for years and never had an issue. I was overcharged from my account before the repair even started based off of the estimate. They only needed one of 3 parts ordered and the technician took 2 of 3 back for a credit. I have received no paperwork, they say the service ticket is not closed when the service was finished on May 6th. I have spent over 3 hours with sears customer service over 2 more phone calls after the service was completed, they are having my issue "escalated" and still have no money returned, no receipts or confirmations of a bill and they have my money. Escalated twice now with NO answers from anyone.....I'm at a loss here......I'll buy a new appliance before I go through this again. Pat Blake
Customer service response - Thank you for taking the time to bring this to our attention, Pat. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on May 23, 2024
Greg B
Never responded
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on April 28, 2024
Suzanne M
I called because we had received great service in the past. Our refrigerator quit on us. Signed up for warranty services and was given a service appointment for the next day. Then without a call the appointment was rescheduled for two weeks from now. Now if I call any number I only get robotic service and I cannot call a person. Very disappointed!
Customer service response - Thank you for taking the time to bring this to our attention, Suzanne. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on March 26, 2024
Carla B
So far not a great experience. Second time to the house. Ordered enough parts to rebuild the ice maker. Still not fixed. No call back explaining the problem until this morning. Need to know what is going on. As well as a timeframe for repair. Ok, now we’re talking about a third repair call. Ice maker still not working. This is getting old!!!
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on February 06, 2024
