4023 S Noland Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Carole H
eric
Came out fixed my problem with my dryer on the first visit and we're back up and running.
Karen M
The technician was unable to help us with our dryer after waiting all day for him to come. His orders said it was a washer repair even after all the previous texts and communication clearly stated dryer. I’m disappointed that I’m back to square one and expected to call my extended warranty, again.
Customer service response - We apologize for the mix-up and inconvenience, Karen. We appreciate your feedback and suggest contacting us directly to resolve the issue with your dryer.
Sears Home Services on May 05, 2025
Terry D
Service man was nice. However we are still having same problems; cleaning better but not perfect and isn’t drying. We like to request that he returns to home and fix. We sure would appreciate it.
Customer service response - We're sorry to hear the issues persist, Terry. Please contact us directly so we can arrange for a follow-up visit to address the problems.
Sears Home Services on April 28, 2025
Laurie A
The tech Elisha was fantastic but the communication from Sears regarding appointment window is less than desirable. My first appointment was missed on Monday - I waited all day and was told 2 different appt. times but no-one showed. Elisha called and showed up at scheduled time on 2nd appt on Wednesday - 5 stars for him!
Customer service response - We're happy to hear Elisha provided excellent service, Laurie. We apologize for the communication issues with your appointment and appreciate your feedback as we work to improve our scheduling process.
Sears Home Services on April 17, 2025
Gilbert
My water dispenser still doesnt work nor ice machine
Customer service response - We apologize for the unresolved issues with your water dispenser and ice machine, Gilbert. Please contact us directly so we can address the problem promptly.
Sears Home Services on February 11, 2025
Rick J
Although they were prompt in getting here for the diagnosis the part that was ordered took over 2 weeks to arrive. The technician returned the next day & installed the part. It was apparently not the only issue & the correct control board was located locally. The technician picked that up and returned to install that part. Refrigerator is now back in service after 3 weeks.
Customer service response - We apologize for the delay in receiving the parts, Rick. We appreciate your patience and are glad your refrigerator is now back in service.
Sears Home Services on November 14, 2024
Steve L
The tech that you sent was not that good on front load washer. He mostly works on refrigerators. He got the job done. I will keep an eye on the washer for any other problems. Thank you
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on October 22, 2024
Mike M
the technician was wonderful. The process was horrible. It took way too long to get parts and get technician schedule.
Customer service response - Thank you for your feedback, Mike! We're glad to hear the technician was wonderful, and we apologize for the delays in getting parts and scheduling.
Sears Home Services on October 06, 2024
jason H
The technician that did the repair was great. How ever I was very upset that I sat there waiting for my appointment and they never showed until the next day. With no call or notification they wernt coming. Very unprofessional and no customer service you can call.
Customer service response - We apologize for the inconvenience caused by the delay and lack of communication; your feedback helps us improve. Thank you for letting us know and for the compliment on our technician’s work.
Sears Home Services on July 20, 2024
