4023 S Noland Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Elizabeth M
Customer service response - Hi Elizabeth, Thank you for taking the time to give us a 3-star rating. If there's anything specific we can do to improve Sears Appliance Repair services, please let us know by sending us a message at https://www.facebook.com/SearsHomeServices/. Your satisfaction is important to us, and we hope to have the opportunity to serve you better in the future.
Sears Home Services on February 05, 2024
Milton V
He put in a ice maker and it didn't make ice 8 hours later
Customer service response - We apologize for the inconvenience you experienced with the ice maker installation. Thank you for bringing this to our attention and allowing us the opportunity to address the issue.
Sears Home Services on February 07, 2024
N J
Got my dishwasher fixed in a hour or so, but didn’t put the insulation back in after. Frustrating for them to not put my dishwasher back the way the found it. Also the automated call system is a nightmare.
karenandelaineposh
Problem not solved. Technician was not knowledgeable in this kind of system and actually let refrigerant out of my system accidentally.
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on May 12, 2025
jenara E
2 stars only do to the service tech. Sears wants to charge 400% on parts and 200 per hour. $500 job for a 60 dollar part and labor 30 mins total. or they'll reduce that cost for home warranty at $60 per month. ha no thanks! as it is its 129.00 for the diagnosis not a very good one at that. Think twice
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on May 07, 2025
Mike M
The refrigerator is working worse but not due to the tech. Samsung is not supporting him
Customer service response - We apologize for the trouble you've faced, Mike. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on January 14, 2025
Glenda L
Tom was Excellent!!! So this rating is NOT about him. However, you cannot depend on your schedule date or time. They don't call you to let you know they are not coming. The next thing you know you get a text saying there are dates you can choose from that are weeks away. I didn't have an oven during the entire holiday season because of that type of stuff. Please be aware before you sign up with them.
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on January 09, 2025
Paul C
Things get repaired. Eventually. Twice it’s taken months and many rescheduled appt to get repairs done. One for fridge, one for a Range. Ridiculous.
Customer service response - We apologize for the trouble you've faced, Paul. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on December 15, 2024
Connie T
Tech was good on 1st visit, had to order part (which came the next day) and wait 2 weeks for next appt. Tech was a no-show! Stayed home all day for my 8 -5 window for no reason. Had to wait another 2 weeks for next appt. Tech was good on 2nd visit. Not acceptable to have a no-show! Waited a month to get washer repaired!
Customer service response - We apologize for the trouble you've faced, Connie. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on August 21, 2024
Bert C
I sent Pictures of the problem, sent pictures of the label with model and serial number, so why did he come out and charge me $119 to tell me he couldn't get the part??? This is rediculous!
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on May 28, 2024
