18777 E 39Th St S Reviews
Showing most recent reviews from verified customers of Sears Home Services
The best
Nothing less than amazing!! So helpful, proffessional, and just a genuine person to perform my services!!
Jeremiah M, Oak Grove, MO
Very nice gentleman
Thank you. He did an excellent job and was quite courteous.
Gina D, Independence, MO
Stove repair
No wasted motion very pleasant
Kristy Y, Kingsville, MO
Washer repair
He was punctual, professional and competent. He knew what he was doing.
Sherry P, Oak Grove, MO
Service call
New his job and really courteous really nice man should try to keep him around
Charles S, Grain Valley, MO
Kenmore dual doors.
Jim is an excellent expert for your company. He is a KEEPER.
Robert B, Independence, MO
Dishwasher
Great, curtious and professional, give the man a raise immediately
James S, Blue Springs, MO
He was great. He was curteous.
There was some confusion at first but he was very patient and helpful.
Cynthia J, Hale, MO
Zero customer service
I would have rated him a 1 but spared him since at the end of day he did the work and fixed my fridge. Jim never once looked me in the eye. Avoided conversation with me entirely then "man-splained" me at the end when I asked valid questions. This was the second time he came to my house so you would think he would have been more personal. He was not. The first time he arrived, after waiting 3 WEEKS with a disabled refrigerator, he took one look, told me it was the compressor then told me he would be back in another 3 WEEKS to do the repair. I told him (and his partner) this was unacceptable. He just shrugged; mumbled something and left. I secretly hoped he wouldn't be the person assigned when the parts arrived. He was. In the end he fixed the fridge but this whole experience has been a complete nightmare. When you buy an extended warranty, you hope it will give you peace of mind. THIS entire experience was anything but that.
Sarah D, Lees Summit, MO
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on August 08, 2023
