11 S Kings Highway Reviews
Showing most recent reviews from verified customers of Sears Home Services
Ron (
Repair was not completed due to a miscommunication…..
Ronnie J
I can't get any help with a washer that's 3 weeks old
Customer service response - We apologize for the trouble you've faced, Ronnie. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on May 04, 2025
Shelby A
Only not begrudgingly giving one star because the technician was nice. Serviced on Monday, April 19th 2024. We are renters. We called and scheduled a service for our broken dishwasher to be looked at, per our landlord. It was hard to schedule a service, the first person I spoke to in the phone was pushy with their protection plans for kitchen appliances I told him several times I didn’t want because I don’t own them. Moving on, turns out we needed a part for the dishwasher, making the total for everything ~$450. Our landlord instructed us to pay for it out of our rent, so we did. After sending him the invoice, he was unhappy with the price and told us to call and get a refund. I called and navigated through their impossible automated system until I finally reached a human. She spoke broken English, where I believe the miscommunication happened. I told her I needed to cancel my upcoming service and the part order, and that we needed a refund. She tried to hang up on me and the call was very frustrating. She claimed she canceled it, and gave me an email to request a new invoice. I noticed today that the charge went through instead of being refunded. I called again. MY SERVICE AND THE PART WERENT CANCELED. Now, because the part is in transit, we have to wait for it to arrive and send it back with a tracking number before we can get refunded. I don’t know about you, but I sure don’t “got it like that” and $450 is a lot of money. That’s our rent, and we likely won’t see it back for weeks. I’m incredibly frustrated, and the woman I just spoke to on the phone again, could barely understand me. I hope it actually got canceled this time. I’m livid.
Customer service response - We apologize for the trouble you've faced, Shelby. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on August 22, 2024
Shu-Chuan W
Jeff didn't show up at all. TWICE! Not even ethical. A report and billing was sent to me that my refrigerator was repaired! The company didn't even respond!
Customer service response - Thank you for your kind words! We're delighted to hear that Jeff provided you with patient and professional service.
Sears Home Services on August 20, 2024
Shunder S
Customer service response - Hi, we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on June 16, 2024
Marc K
The tech was knowledgeable however the charges for diagnosis and service charge are absurd and we'll never use or purchase anything from sears again
Customer service response - Thank you for taking the time to bring this to our attention, Marc. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on January 26, 2024
