3151 S Springfield Ave Reviews

Read reviews from customers who used our services at 3151 S Springfield Ave


Total reviews

92


Average Rating

4.5/5

May 10, 2026
Overall rating

The repair service was great, he was very professional, friendly, and knowledgeable. HOWEVER - TOO MANY EMAILS (23 in 6 days), TEXTS (10 in 6 days) AND PHONE CALLS (4 in 15 minutes, SAME MESSAGE THAT NEVER COMPLETED. MESSAGE OVERLOAD AND UNNECESSARY AND VERY ANNOYING! CONTROL YOUR CUSTOMER SERVICE BETTER.

Carolyn J,

Customer service response - Thank you for your feedback, Carolyn! We're glad to hear the repair service was great, and we apologize for the excessive communication; we'll work on improving this aspect of our service.

Sears Home Services on 1778406357342

May 01, 2026
Overall rating

Our technician did an awesome job!! Very well pleased

Cindy C,

Customer service response - Thank you for your feedback, Cindy! We're glad to hear you were very well pleased with the awesome job done by our technician.

Sears Home Services on 1777658635313

March 09, 2026
Overall rating

Shannan L,

Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!

Sears Home Services on 1773100217782

March 09, 2026
Overall rating

While he couldn't fix my too old freezer, he was quick to find out the problem and explain it to me. Very professional and friendly. Would definitely consult again.

Jana C,

Customer service response - Thank you for your review, Jana! We're glad to hear our technician was professional and friendly, and we appreciate your understanding regarding your freezer.

Sears Home Services on 1773015659598

March 03, 2026
Overall rating

Glenn E,

Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!

Sears Home Services on 1772496328780

March 01, 2026
Overall rating

Very competent. Very thorough.

Mz316,

Customer service response - Thank you for your review! We're glad to hear you found our service competent and thorough.

Sears Home Services on 1772419702572

February 24, 2026
Overall rating

Very knowledgeable here for 20 minutes and the problem is solved. I will definitely be calling them again.

Sherry H,

Customer service response - Thank you for your review, Sherry! We're glad to hear our knowledgeable technician solved the problem quickly, and we look forward to assisting you again.

Sears Home Services on 1771892216178

January 19, 2026
Overall rating

All went well and washer works now!

Jeanie K,

Customer service response - Thank you for your review, Jeanie! We're glad to hear everything went well and your washer is working now.

Sears Home Services on 1768880804251

January 08, 2026
Overall rating

Lena G,

Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!

Sears Home Services on 1767921891257

January 07, 2026
Overall rating

Technicians are super pleasant and easy to work with. Unfortunately all other communication is through AI. Very difficult to get help if you need it

Shania H,

Customer service response - Thank you for your review, Shania! We're glad to hear our technicians were pleasant and easy to work with, and we appreciate your feedback on communication.

Sears Home Services on 1767744337557

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