3151 S Springfield Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Janiece A
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on October 10, 2024
Susanne N
Very responsive as to what time they will arrive. Super nice tech and very knowledgeable. Would highly recommend.
Customer service response - Thank you for your kind words, Susanne! We're delighted to hear about your positive experience and appreciate your recommendation.
Sears Home Services on September 16, 2024
Patricia P
I would give him a 10 if I could. Very nice, respectful, and curious. 🌝👍
Customer service response - Thank you for your wonderful feedback, Patricia! We're delighted to hear about your positive experience and appreciate your kind words.
Sears Home Services on August 27, 2024
Pj
Linda G
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on August 07, 2024
Patrick
Outstanding service with a smile.
Customer service response - Thank you for recognizing our service and the positivity we bring. We're glad to have made an impression!
Sears Home Services on August 04, 2024
Karleen T
Customer service response - A big thank you, Karleen, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on July 30, 2024
Jacky D
They did a wonderful job in a difficult situation.
Customer service response - We're so grateful for your kind words and are thrilled we could assist in such a challenging situation. Thank you for trusting us with your repair needs.
Sears Home Services on June 17, 2024
Matthew C
Customer service response - Thank you so much for the fantastic 5-star rating, Matthew! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on June 10, 2024
charity F
Daniel was great. However, my overall experience has been very frustrating. The automated system is poor. The auto message notification didn’t state how to confirm the part was received. It said “call if the part has not arrived”, however, my appointment kept getting moved even though I had the part within 3 days of Daniel’s initial visit. Daniel believed this was because Sears didn’t think the part was delivered…but that’s not what your system says…Also, I tried to call and confirm but the automated system does not allow access to a live person…I believe I called over 12 times and finally yesterday messaged with another Daniel over virtual advisor. Please check and correct your automated system. I received an automated message over the past 10 days stating “your repair is scheduled for tomorrow, May 30. If all parts are not received, please call…” it said “may 30” everyday.
Customer service response - We apologize for the frustration caused by our automated system and appreciate your patience. Thank you for bringing this to our attention; we are looking into fixing these issues to improve your experience.
Sears Home Services on June 07, 2024
