3151 S Springfield Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Matthew C
Customer service response - Thank you so much for the fantastic 5-star rating, Matthew! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on June 10, 2024
charity F
Daniel was great. However, my overall experience has been very frustrating. The automated system is poor. The auto message notification didn’t state how to confirm the part was received. It said “call if the part has not arrived”, however, my appointment kept getting moved even though I had the part within 3 days of Daniel’s initial visit. Daniel believed this was because Sears didn’t think the part was delivered…but that’s not what your system says…Also, I tried to call and confirm but the automated system does not allow access to a live person…I believe I called over 12 times and finally yesterday messaged with another Daniel over virtual advisor. Please check and correct your automated system. I received an automated message over the past 10 days stating “your repair is scheduled for tomorrow, May 30. If all parts are not received, please call…” it said “may 30” everyday.
Customer service response - We apologize for the frustration caused by our automated system and appreciate your patience. Thank you for bringing this to our attention; we are looking into fixing these issues to improve your experience.
Sears Home Services on June 07, 2024
William C
Marty and Justin were both very pleasant and knowledgeable.
Customer service response - Thank you for your kind words about Marty and Justin; we're glad they provided you with pleasant and knowledgeable service.
Sears Home Services on May 31, 2024
Gary D
MARTIN was very professional! Done what a true technician would do research test and repair all the time being after 5 o’clock missing supper with his folks and taking care of our refrigerator! Within two hours we had ice again woo hoo! Thank you again MARTIN did an awesome job
Customer service response - We're thrilled to hear about your positive experience with Martin; his dedication to getting the job done right, no matter the hour, is truly admirable. Thank you for taking the time to share your satisfaction.
Sears Home Services on March 20, 2024
Ina M
Customer service response - A big thank you, Ina, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on January 29, 2024
Brenda C
I've never had a smoother, more seamless warranty repair call! Dan was timely and pleasant and took care of the problem in record time. The whole experience, from scheduling to completion was the best!
Customer service response - Thank you so much for taking the time to leave your positive review! We are thrilled to hear that you had such a smooth and seamless warranty repair experience with Dan. We truly appreciate your feedback and hope to serve you again in the future.
Sears Home Services on January 23, 2024
Mike T
Professional and on time.
Linda W
Don H
debra M
