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3151 S Springfield Ave Reviews
Read reviews from customers who used our services at 3151 S Springfield Ave
Total reviews
101
Average Rating
4.4/5
Gary S,
Dan is the very best repairman…a model of efficiency, politeness, and knowledge! He is our favorite.
tim H,
The window of service time was horrible 8:00am-3:00pm. They actually arrived around 4:15pm. It was rather frustrating not being able to actually speak with a person to see what our status/timeline was. There are some a bit just can’t answer. We had said yes, to moving our service to Monday, when we were asked by email to move to Monday. Then, our emails kept saying that our appointment was Wednesday, 8:00am-3:00pm. We did schedule through a home warranty, that is why our cost was lower. The actual repairmen would get a 5 star rating. Once there, the service was great.
Susie C,
Customer service response - Thank you for your feedback, Susie. We apologize for the scheduling and communication issues, and we're glad to hear the repairmen provided great service once they arrived.
Sears Home Services on 1781146084007
Lonnie C,
Customer service response - Thanks for the great rating, Lonnie! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1781139076030
Unfortunately, my washer could not be repaired for less than the cost of a new one but Stacy was very professional, on time, and tried to find the problem by thoroughly checking it out. I appreciate the Saturday appt as taking off work is costly for me. I just wish the diagnostic fee was not so expensive.
Donicia G,
Customer service response - Thank you for your feedback, Donicia. We're glad Stacy was professional and thorough, and we apologize if the diagnostic fee felt expensive.
Sears Home Services on 1779728090918
Justin was very good. But Sears has canceled 10 times on the days to come to my house to come back and repair. I believe it is due to AI not human area.
julie F,
Customer service response - Thank you for your feedback, Julie. We're glad to hear Justin provided good service, but we apologize for the repeated cancellations and any inconvenience caused.
Sears Home Services on 1750041203147
Razvan D,
Customer service response - Thank you for the 4-star rating, Mihai! We're pleased to hear that you had a positive experience with our Sears Appliance Repair service. If there's anything specific that we can do to enhance your experience, please reach out to us. We appreciate your support and look forward to serving you again soon.
Sears Home Services on 1710810954180
He was nice and quick to find out what was wrong with the washer. Wish it would have been fixable.
Amanda S,
Customer service response - We're glad to hear that our technician was prompt and helpful in diagnosing the issue with your washer. We apologize for any inconvenience caused by the fact that it couldn't be repaired. Thank you for sharing your feedback with us.
Sears Home Services on 1707406285610
My washing machine had some major problems. Parts had to be ordered and it took three visits to get the machine back together. This took several weeks and several cancelled appointments that had me staying home all day to wait. One time I was the early appointment and that was nice. Most of the other visits were later. But I still have a problem. There’s water under my washer and I don’t know where it’s coming from. The technician said the machine was ready to go, but now I’m worried it’s leaking again. Looks like I have to go through AI again. What a headache.
Linda G,
Customer service response - We apologize for the inconvenience and ongoing issue, Linda. Please contact us directly so we can assist you further with the leak and improve your experience.
Sears Home Services on 1754279646768
SUCKS! . Home Warranty plan. Maytag Refrig. Service by Sears techs. I hav free standing temp gauge in refrig. To warn me & detect trouble. Norm is 38-40. (1)Refrig. was hi @45+(meat/produce spoil fast!!!)…(2)ice in freez section..(3)the Adjust. knob for freez didn’t budge— STILL doesn’t. Tech debated if needed 1or 2 parts. Replaced ONLY one. Said it would self-thaw built up ice in freezer sect. Then would maintain ICE free Refrig/ freezer -as meant to be. LOL🤪. Ice still holding packages hostage. Refrig now 40+. Some better.. 🤡💩
Pam M,
Customer service response - We apologize for the trouble you've faced, Pam. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1784510870375
