Appointment Lookup
802-552-4364
425 Rice St Reviews
Read reviews from customers who used our services at 425 Rice St
Total reviews
249
Average Rating
4.7/5
I did not have a good experience with the new tech
Horrible experience, someone was suppose to be at my house between the hours of 8:am-12:00 no one showed up until 7:30pm. I had two parts that were order by the original tech, but the new tech wouldn't put both on the dryer he said "I didn't need" it and ask for it back. He refused to put it on.
Natesha G,
Saint Paul, MNCustomer service response - Dear Natesha thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1723843736992
Great service
Friendly, on time. Explained the problem and fixed it quickly, if I need service again, I hope they send him.
Eric A,
Saint Paul, MNCustomer service response - Dear Eric thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1720560467584
Not a good service
We explain to the technician what was wrong with my AC and Hayden even cared to take a look at what was wrong. He did what he wanted to do and did not fix the problem.
Yareli F,
Saint Paul, MNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1717802730658
Dryer not heating.
Came and said the dryer was working OK and left. But the dryer was still not working until I cleaned out the dryer vent.
Robert L,
Saint Paul, MNCustomer service response - Dear Robert thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695072816276
Bachirou was very professional.
However my problem is not fixed. I need to set up anew appointment .
Martin J,
Hastings, MNCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693863440349
Not impressed
Pretty lazy. Refused to help pump out water in washing machine when I asked for assistance. Rude and condescending.
Jennifer,
River falls wiCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693345248388
Oven Repair
He did not show up at our house. No work was done. The oven does not work. He then reported that he completed the work. His report is totally false!
John H,
Saint Paul, MNCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693258519463
Still not working
I went to try the washer right after the tech left and it's still having the same issue. They said it's was working great, but the F 20 error code came up a minute after starting a load.
Alicia R,
Saint Paul, MNCustomer service response - Alicia, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1692231511533
No good.
It's still not working. Parts were ordered and installed. Maybe he didn't take the time to check his work.
Brian T,
Saint Paul, MNCustomer service response - Brian, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690575875937