3001 White Bear Ave N Reviews
Showing most recent reviews from verified customers of Sears Home Services
jenn B
He arrived yesterday a full hour before the appointment window, when I was still at work. He never answered my response texts or showed up during the actual four hour appointment window. I waited for four hours for no reason. I was forced to reschedule for today, and he showed up, but left a big puddle of water in front of the washer. Even if he had nothing to clean with, there was a full roll of paper towels two feet from where he was working. I will never use Sears Home Service again. They used to have a good reputation.
Customer service response - Thank you, jenn, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on June 30, 2024
Cathie S
Nothing much was changed so we have to wait and see. We feel that this has been done before and we still had the problem so we’ll see what happens. Also, the freezer light doesn’t come on anymore since the technician left.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 27, 2024
Kumar T
cheaters and liars and NO HONESTY...
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 05, 2024
Juho L
My refrigerator malfunctioned. I scheduled a repair call for 12-5 in the afternoon. No one showed up. I rescheduled the repair for 8-12 the next morning. No one showed up. I contacted the Sears service call center and learned that my appointment had been cancelled without explanation. Never again.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on April 30, 2024
Jann M
After agreeing to an annual maintenance contract the tech said there was nothing wrong just gas valve turned off. He said call gas company. Charged $74.50 Gas company won’t do repairs INSIDE a residence. They said call HVAC or plumber. Plumber is here saying no gas leak. But I replaced the specific connection sears repair said to. I’m out about $400 at this point plus the Sears contract I bought Who knows?
Sheila R
Waited over a week for an appointment and had to keep my whole day open to be home from 8-5pm. Wanted repair on my Midea freezer (Lowe's extended warranty was purchased), but somehow it was listed as a Maytag Refrigerator by the office, so technician couldn't work on it when he arrived as not certified to work on Midea products.
rands P
The technician needed parts to repai; however, Choice Home Warranty company has not approved the order. So you figure whom to blame. My concern is to fix my freege .
Abdulaziz G
Sears appliances service repair is worst experience I never had in my life time the most serious or unpleasant thing that could happen I wil never deal with them I wouldn’t recommend anyone
Nicole L
The washer was broken but not flooding before the visit. . a few hours after with the first load of laundry. . it flooded the basement.
