2251 Lindau Ln Reviews

Great serviceman- pleasant, courteous , efficient, and knew what he was doing and needed to do!

The repair guy was very capable and Knowledgeable.

It would be nice to have a scheduled service appointment for a narrow band of time like 2 hours instead of the whole 8 hour day. Good service.

Completely AI company with no human agents available to speak with. They also tried to postpone my appointment by several days when both necessary parts had already arrived at my home. Technician left frozen food on top on my belongings out on the counter after completing the repair.

He was nice, but $248 is very high for a 10-min appt to tell me I need to find 1 of the parts & then schedule another appt. And I didn’t get a detailed receipt - only a text with the $248 charge. I’d like the detailed receipt that explains the cost breakdown.

This appointment was scheduled through a warranty company. The tech called me before arriving and asked what the issue was. I explained that the tenants had reported the AC was not cooling. He responded that he needed more detail, and I told him that was all the information the tenants had provided. When he arrived, the tenant came to the door and gave him the same description. The tech seemed annoyed by the lack of additional details and proceeded to tell me about a previous customer who couldn't specify that a capacitor needed to be replaced. I explained that a typical homeowner or tenant would not be expected to diagnose a failed capacitor or identify specific HVAC components. That's the reason a technician is called to troubleshoot and determine the cause of the problem. The tech gave the impression that he was frustrated with the service call and unwilling to investigate the issue. I understand it was the end of the day and he was running behind schedule, but the tech should at least act like he is willing to troubleshoot the call. I work with HVAC companies all the time and have never experienced this. I personally would never use this company again.

He did nothing to help get the AC unit working. Absolutely nothing, his partner told me to sign permission for him to work on the unit. When it was an actual signature for ALL the work. They did "NOT DO" I will be filling a claim with BBB.

Customer service is AI generated. Absolutely no human to speak with about an issue. Appointment was scheduled for Friday the 13th. By 2 pm I had not received any text confirming Appointment. I called the number. It stated nmtgw Appointment was for THURSDAY the 13th. WRONG!!!! Rescheduled for Monday. Arrival window is too long seven hours! Tech arrived at the 6th hour. No way to see where you fall on the days schedule . Question whether the problem is actually fixed as the door bushing was not replaced

Dishwasher repair. I had two different techs come out to examine my dishwasher. I'm not sure if it's a tech issue or a training issue for triaging problems, but.... The first was about 9 months ago when the machine stopped draining. He basically stood and looked at the machine for about 15 minutes, then said it's probably the impeller based on what I told him. Quoted me nearly $600 for the repair which I declined because no real diagnostic work was done and it magically worked for a while longer until.... The second was recently when the machine would load water, then stop running. A little google-fu indicated that it could be either a thermal fuse or a bad pump which my model is known for and I let him know that along with the fact that I'd pulled some gunk out of the spray arms so there might be a blockage in the pump, but it was never checked. He at least turned the machine on and let it run for a bit, but he decided that was a blocked drain hose which again would be nearly $700 to replace. I again declined because I'd removed it previously to check for a blockage (there was none) and I can buy a hose and clamp at Menards for less than $40. For a $139 diag, I feel like some actual basic diagnostic work should be done. Remove a cover, check the fuse, check out the filter, take it apart and examine it. Something other than turn it on and watch it for a while. Given the cost I can't recommend them based on these two visits.