2251 Lindau Ln Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.3/5 (58 reviews)

Ed C

November 16, 2023
Source: Google

Joe N

November 16, 2023

Efficient and polite

Source: Google

Emily E

November 21, 2023
Source: Google

Larry B

February 05, 2024

Great serviceman- pleasant, courteous , efficient, and knew what he was doing and needed to do!

Source: Google

Customer service response - Thank you for taking the time to leave such a positive review! We're thrilled to hear that our serviceman provided you with excellent service and met all your expectations. We appreciate your kind words and hope to assist you again in the future!

Sears Home Services on February 05, 2024

Tracy K

August 25, 2024
Source: Google

Customer service response - Hi , thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!

Sears Home Services on August 25, 2024

Rosalie S

January 25, 2024

It would be nice to have a scheduled service appointment for a narrow band of time like 2 hours instead of the whole 8 hour day. Good service.

Source: Google

Customer service response - Thank you for your feedback. We appreciate your suggestion and apologize for any inconvenience caused by our current scheduling system. We will definitely consider implementing narrower time slots to provide a more convenient experience for our customers. Thank you for choosing our Sears appliance repair.

Sears Home Services on January 25, 2024

Karen H

March 07, 2024

He was nice, but $248 is very high for a 10-min appt to tell me I need to find 1 of the parts & then schedule another appt. And I didn’t get a detailed receipt - only a text with the $248 charge. I’d like the detailed receipt that explains the cost breakdown.

Source: Google

Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.

Sears Home Services on March 07, 2024

Alicia Z

July 17, 2025

Zero stars. Oven broke on electric range. First a tech showed up outside of the scheduled time window (when we weren't home), then another tech finally was sent out at an agreed upon time. This was now 2 weeks after our oven broke. Tech diagnosed problem and had us spend $800 in parts and future labor to fix. Fine. After the tech left, the stove was no longer working. Great. Now I can't cook at all. Service appt was scheduled 2 weeks out so parts could arrive. Parts were shipped to our home. On day of the service appt, Sears said that the parts hadn't arrived and tried to cancel our appt. We were literally looking at the parts... They had been sitting at our house for over a week! Husband convinced Sears to keep appt. It was supposed to be the morning yesterday. Then they called and said it would be the afternoon yesterday.... Then NO ONE SHOWED UP! No one ever called to reschedule or apologize. I tried to call the service # and it's just a bot with no access to a human at all. I asked her to reschedule the appt. She said there were no techs in the area and no service appts available... So, now we have 2 oven parts sitting at our house, we've paid $800 in parts and labor, and no one is going to bother fixing our oven... which has now been broken about a month. Would not recommend to a friend. I'm also leaving this review and not even sure what location to leave it for. The guy who serviced our house the first time said he drives for hours and hours, from Western Wisconsin and all around MN, to do service. So, no idea.... Regardless, would not recommend to a friend.

Source: Google

Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.

Sears Home Services on July 17, 2025

Chuck C

July 07, 2025

Royce installed ok. This appliance was only 5 months old. The part took way too long to arrive - 2+ weeks. We were without a refrigerator for over 5 weeks. Keeping our medications cool was a real problem! No offer to help us out (give us a loaner/exchange for a new one/offer any solutions to the problem). Not satisfied with the product or the service.

Source: Google

Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.

Sears Home Services on July 07, 2025

Odh M

June 15, 2025

My washing machine broke on a Saturday. I called to arrange for repair and was scheduled for Monday between 1-5 pm. They notified me that they were unable to come at 6pm. I rescheduled for the next appointment, Thursday, in the morning before 1pm. They called to cancel at 1:40. Needless to say I hired someone else.

Source: Google

Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.

Sears Home Services on June 15, 2025

Average Rating: 4.3/5 (58 reviews)

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