2110 S M 76 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Philip E
The technician was terrific, I'd give him 5 stars, good communication, timely, and professional. If I could rate just the extended warranty that would have a bad rating, maybe a 2. The automated system doesn't let you talk to a human, still not fixed, we'll see how the company resolves this. It's been almost 2 months since he dryer portion of our GE Washer Dryer combo stopped working.
Customer service response - We appreciate your positive feedback about our technician, Philip, and apologize for the issues with the extended warranty and automated system. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on September 15, 2024
David L
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on January 26, 2025
Randy P
Six visits scheduled. Only showed up for two. Never fixed 6 month old lg oven microwave combo. Replaced entire unit by lg after almost one year broken.
Customer service response - We apologize for the trouble you've faced, Randy. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on January 06, 2025
Deborah S
The fridge/freezer is not fixed!
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on December 15, 2024
Marcia V
I would not use this service again. The agent was very pleasant but lead me to believe that the $59. Maintenance fee was a one time fee. When I looked at form I found out it was a monthly fee. The cost of a simple igniter went from $300. To $465. without the maintenance agreement.
