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2000 Ten Mile Rd Reviews
Read reviews from customers who used our services at 2000 Ten Mile Rd
Total reviews
394
Average Rating
4.6/5
Eric S,
Customer service response - Thank you for the 4-star rating, Eric! We're pleased to hear that you had a positive experience with our Sears Appliance Repair service. If there's anything specific that we can do to enhance your experience, please reach out to us. We appreciate your support and look forward to serving you again soon.
Sears Home Services on 1705907622076
David was great. Sears needs to work on scheduling better. Why can’t service windows be 3 hours instead of 8 hours! Wasted a whole day waiting.
TIM P,
Chuck was fine, but the prices are ridiculous. They wanted to charge me $800+ for parts and labor to fix a washing machine that cost me under $600. I got the part for $250 less than they were going to charge and installed it myself. I give Chuck 5 stars and Sears Appliance Repair zero stars.
Daniel B,
Customer service response - We apologize for the pricing concerns, Daniel. Thank you for your feedback, and we're glad Chuck provided satisfactory service.
Sears Home Services on 1775668851243
I was stunned when the service technician told me that I owed $386! When I called I was informed of a $149 service call fee, which would be applied to the cost of the repair. My Series 8 Kenmore gas dryer needed a fuse. When I Google 'd the cost of the part, it was $14,95! When I objected to the price, he informed me that there was a $300/hr labor charge plus he needed to get paid for stocking the part in his truck, & the company made money from the labor! This was a bait & switch swindle! The cost of the repair was hidden to me as a customer and then sprung on me at the last minute!
Stephanie S,
Customer service response - We apologize for the unexpected cost, Stephanie. We appreciate your feedback and recommend contacting us directly to discuss your concerns further.
Sears Home Services on 1764128293855
Barbara H,
Customer service response - Hi Barbara, thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on 1759113606970
I asked and paid for cleaning of dryer - was not do e
Kristin R,
Customer service response - I apologize for the oversight in not completing the dryer cleaning as expected. Thank you for bringing this to our attention.
Sears Home Services on 1718864109111
The actual company that came was fine. The service tech was great. But using Sears as a 3rd party go between was terrible! Ai garbage. Horrible communication. Huge unnecessary mark-up. JUST CALL YOUR LOCAL REPAIR PLACE.
james V,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1780015863953
Came over a fixed my issue but looking at prices they are pretty high. on the high end for the replacement part needed and charged $300 labor fee for about 45 minutes of work. I would go with someone else going forward
Jonathon R,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1754280697029
Very very difficult getting an appointment. They are only concerned with Getting their $149 diagnostic fee and signing you up for the warranty package . I declined the service, not confident in the technician. The price to fix was more than buying a new washing machine . And my machine was in great working condition , but would not drain . The technician didn’t have any parts on the truck and did not wear bootie's in my house . He did take my check for $149 and scanned it in right on the spot. Totally not happy at all with Sears Appliance repair. I didn’t get anything for my money .
Heidi M,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1753926183347
Technician replaced drain pump and still not working properly Worst customer service in the industry switching to another home warranty company
Earl T,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1734664108753
