32123 Gratiot Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Bridget M
he was really informal and but we will not need the repairs completed we are going to purchase a new one
Customer service response - Thank you for your feedback. We apologize if our approach seemed too informal, and we wish you the best with your new purchase.
Sears Home Services on June 20, 2024
Joseph C
Job well done. A senior discount would have been appreciated.
Customer service response - Thank you for acknowledging our work. We'll consider your suggestion about the senior discount for future services.
Sears Home Services on April 21, 2024
Greg J
He did not clean up his mess after he was done
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on February 07, 2024
Toni S
David the tech was great I give him 5 stars But The company on the other hand is a JOKE and I do not recommend them to anyone it took a month to get my appliance fixed and no not because parts needed to be ordered it’s because the company is a JOKE and they do not care. They will reschedule your appt just because and not tell you using a chatbot which cannot answer any questions you have. When you call you get a foreign country who again cannot answer any questions you have. They could care less that you took the whole day off work because the time window is 8am to 5pm then at 5:15pm they cancel your appt. Just a JOKE don’t use them they shouldn’t even be in business
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on January 20, 2025
jason C
Do not use this place!!! Had a tech show up. Didn’t trouble shoot. Ordered a part that didn’t need to be replaced. When he came to finish the repair he would closed out my work order as complete and told me I needed another part. So now I have to wait a month to have my appliance replaced. And said I could not return the wrong part because it was installed.
