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32123 Gratiot Ave Reviews
Read reviews from customers who used our services at 32123 Gratiot Ave
Total reviews
43
Average Rating
4.5/5
Dan are service technician did a great job. Came in assess the problem fixed it right away was in and out less than an hour 100% satisfied.
Jonathan C,
A good shop
Phil S,
Service was great! Contacting warranty department was very confusing
jeff R,
Customer service response - Thank you for your feedback, Jeff! We're glad the service was great, and we apologize for any confusion with the warranty department.
Sears Home Services on 1758503117773
Joseph was great. He was very friendly and pleasant.
Carla N,
Customer service response - Thank you for your review, Carla! We're glad to hear Joseph provided friendly and pleasant service.
Sears Home Services on 1751250630991
The service man was very nice and kind and very knowledgeable. Besides, them rescheduling me on Saturday for Monday. Everything was wonderful.
Charmen R,
Customer service response - Thank you for your feedback, Charmen! We're happy to hear the service was wonderful, and we apologize for the rescheduling inconvenience.
Sears Home Services on 1750726674239
Tech was great.. no issues there.. only issue I have is this service is very expensive when it comes to labor. I just moved and my tools where packed away, otherwise I would jave fixed my dryer myself. Parts were $25.. labor was over $300. Easy part to replace.. again, my tech was awesome.. but ill never use this sevice again due to insane labor cost
Michael H,
Customer service response - Thank you for your feedback. We're glad to hear the tech provided great service, but we understand your concerns about the cost and will take this into consideration.
Sears Home Services on 1726106740385
Darron B,
Customer service response - We're pleased to hear that you had a positive experience with Sears Appliance Repair. Thank you for taking the time to leave us a rating. We appreciate all feedback. Thank you for choosing us!
Sears Home Services on 1720414742122
he was really informal and but we will not need the repairs completed we are going to purchase a new one
Bridget M,
Customer service response - Thank you for your feedback. We apologize if our approach seemed too informal, and we wish you the best with your new purchase.
Sears Home Services on 1718873890061
Job well done. A senior discount would have been appreciated.
Joseph C,
Customer service response - Thank you for acknowledging our work. We'll consider your suggestion about the senior discount for future services.
Sears Home Services on 1713719326093
He did not clean up his mess after he was done
Greg J,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1707322250736
