Appointment Lookup
802-552-4364
32123 Gratiot Ave Reviews
Read reviews from customers who used our services at 32123 Gratiot Ave
Total reviews
39
Average Rating
4.5/5
Joseph was great. He was very friendly and pleasant.
Carla N,
Customer service response - Thank you for your review, Carla! We're glad to hear Joseph provided friendly and pleasant service.
Sears Home Services on 1751250630991
The service man was very nice and kind and very knowledgeable. Besides, them rescheduling me on Saturday for Monday. Everything was wonderful.
Charmen R,
Customer service response - Thank you for your feedback, Charmen! We're happy to hear the service was wonderful, and we apologize for the rescheduling inconvenience.
Sears Home Services on 1750726674239
Tech was great.. no issues there.. only issue I have is this service is very expensive when it comes to labor. I just moved and my tools where packed away, otherwise I would jave fixed my dryer myself. Parts were $25.. labor was over $300. Easy part to replace.. again, my tech was awesome.. but ill never use this sevice again due to insane labor cost
Michael H,
Customer service response - Thank you for your feedback. We're glad to hear the tech provided great service, but we understand your concerns about the cost and will take this into consideration.
Sears Home Services on 1726106740385
Darron B,
Customer service response - We're pleased to hear that you had a positive experience with Sears Appliance Repair. Thank you for taking the time to leave us a rating. We appreciate all feedback. Thank you for choosing us!
Sears Home Services on 1720414742122
he was really informal and but we will not need the repairs completed we are going to purchase a new one
Bridget M,
Customer service response - Thank you for your feedback. We apologize if our approach seemed too informal, and we wish you the best with your new purchase.
Sears Home Services on 1718873890061
Job well done. A senior discount would have been appreciated.
Joseph C,
Customer service response - Thank you for acknowledging our work. We'll consider your suggestion about the senior discount for future services.
Sears Home Services on 1713719326093
He did not clean up his mess after he was done
Greg J,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1707322250736
David the tech was great I give him 5 stars But The company on the other hand is a JOKE and I do not recommend them to anyone it took a month to get my appliance fixed and no not because parts needed to be ordered it’s because the company is a JOKE and they do not care. They will reschedule your appt just because and not tell you using a chatbot which cannot answer any questions you have. When you call you get a foreign country who again cannot answer any questions you have. They could care less that you took the whole day off work because the time window is 8am to 5pm then at 5:15pm they cancel your appt. Just a JOKE don’t use them they shouldn’t even be in business
Toni S,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1737429403707
Do not use this place!!! Had a tech show up. Didn’t trouble shoot. Ordered a part that didn’t need to be replaced. When he came to finish the repair he would closed out my work order as complete and told me I needed another part. So now I have to wait a month to have my appliance replaced. And said I could not return the wrong part because it was installed.
jason C,
