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15861 Michigan Ave Reviews
Read reviews from customers who used our services at 15861 Michigan Ave
Total reviews
58
Average Rating
4.3/5
Charles C,
Customer service response - We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
Sears Home Services on 1697284800000
Nicolle S,
Heather K,
Excellent service. Stephen was very professional and knowledgeable.
Gabriel I,
Rayman B,
Very knowledgeable and nice.
Kathryn J,
Very good , friendly, job finished quickly!
Madilyn U,
Customer service response - Thank you for your feedback, Madilyn! We're happy to hear you found our service friendly and efficient.
Sears Home Services on 1735177095615
Kay S,
Customer service response - Thanks for the rating, Kay! If you have time, please leave a comment to let us know what went well. Your feedback is invaluable to us!
Sears Home Services on 1755659623857
The service tech was rude. He was not pleasant and acted like he didn't want to be here. Less than 10 min and the cost to fix was close to $1000, which we declined.
Aimee M,
Customer service response - We apologize for the trouble you've faced, Aimee. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1743727090674
You never reach a person in person. I was once able to text with Mary. Mostly you passed around from department to department. 6 months trying to get someone to set up an appointment to come back out. First time not fixed. This time same person came out. Tyler is incompetent to fix washer. Didn’t do his job first because was standing in kitchen watching my daughter and her friends eat. Was educating on my dryer and sign on detergent use. But fixing washer no. I requested he not be sent. Out again. Left after I told him he was creepy. Spun out of driveway. This is worse business. DO NOT BUY LOWRS EXTENDED WARRANTY. YOU Will get Sears AI also know as transformers. Even Lowe’s employee couldn’t get a hold of someone other than AI NOT TO SEND same person out. I was injured after he left first time repairing machine. Left parts all over floor. Cats could have swallow small parts. Took unused parts. Then Sears tried to charge me. I’m still under warranty. But I will never get it fixed because they’re capable. They get Big fat 0. I’m had surgery 2 weeks ago to repair injury. I’m on restricted walking.
R M,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1777248994331
