15861 Michigan Ave Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.4/5 (43 reviews)

Madilyn U

December 25, 2024

Very good , friendly, job finished quickly!

Source: Google

Customer service response - Thank you for your feedback, Madilyn! We're happy to hear you found our service friendly and efficient.

Sears Home Services on December 25, 2024

Aimee M

April 04, 2025

The service tech was rude. He was not pleasant and acted like he didn't want to be here. Less than 10 min and the cost to fix was close to $1000, which we declined.

Source: Google

Customer service response - We apologize for the trouble you've faced, Aimee. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on April 03, 2025

Ann R

October 14, 2024

They have you make appointments & then THEY cancel them & have you make another. That's after you get no call, No show. You have to pay for intire repair before they even order the part. I payed total $390.86 for a plugged valve. They shipped the part to me from Amazon it was $25.00. So I payed $365.86 for clogged valve. Used the very next day, still does wash cycle & then quits🤷‍♀️. I really don't think clogged valve was the problem, but I'm just a 70 year olè lady living on social security only. What am I supposed to do. I can't afford to call them back ~ shame on them🥺!

Source: Google

Customer service response - We apologize for the trouble you've faced, Ann. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on October 14, 2024

Tina O

May 24, 2021
Source: Google

Customer service response - Thank you, Tina, for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand, and synopsis to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.

Sears Home Services on May 24, 2021

Aflacducky 2

November 29, 2020
Source: Google

Customer service response - Thank you,Aflacducky 2, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. Please reference this review in your message, thank you

Sears Home Services on December 14, 2020

Elizabeth H

May 18, 2022

If I could give zero stars, I would. Which is a shame, because the technician, himself, was a kind gentleman who worked promptly and courteously once he arrived (outside of the time window, however). What I'm not ok with is THE FRAUDULENT CHARGE that has appeared on my account from this company. I've tried to get through to a representative twice this morning and TWICE I was disconnected by your system. I've had to contact my banking institution. Which means a tedious hassle on top of being on an extremely tight budget. This nearly wiped out my main account. At this point, I will be sure to never use your services in the future, or recommend them.

Source: Google

Customer service response - Dear Elizabeth, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please send us a message at https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.

Sears Home Services on December 14, 2022

Kathleen M

December 21, 2023

The teck guy was great, but sears.. Don't sign up...awful service

Source: Google

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com .

Sears Home Services on September 14, 2023

Average Rating: 4.4/5 (43 reviews)