1672 US 31 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Theresa (
I was scammed. I had a service call for error codes which was a water flow problem. For a $299 fee he would clean filters. He never took my washer apart. He said the filters were in the hoses which he said he cleaned. Where is the debri he removed from the hoses? When I checked on him he was just standing there on his phone.
Customer service response - We're really sorry to hear about your experience, Theresa. This isn’t the service we aim to provide. Please send us an email at BRS3@transformco.com with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on May 12, 2025
Rick C
DO NOT USE THIS SERVICE!! THE ORGANIZATION THAT IS CONTRACTED WILL SELL YOUR BANKING OR CCARD INFORMATION TO OTHER VENDORS WHO WILL BEGIN CHARGING YOU FOR UNAUTHORIZED CHARGES!!! SEARS REPAIR IS A BOGUS!! Please do not use Sears Appliance Repair as I have been waiting for a $800.00 refund since October 2024. Every number I utilize I get the same runaround that my refund is pending and it is a scheduling company not Sears. Interesting that I received a response from Sears Home Services after this post asking me to contact them which I have 14 times and they are not able to do anything because all they are is a scheduling company and have no way to communicate with the accounting department. Transform Co. is the company that owns Sears, Kmart, etc. They are in Illinois and if you call their number it redirects you to connect with Sears home service, Kmart, etc. Scam!!!!!!
Customer service response - We apologize for the trouble you've faced, Rick. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on January 09, 2025
Stanley H
People that schedule appointments are idiots. Even after a second call to confirm current address (our condo) they went to our home address. Fooled around with them for a week and finally gave up and found another solution.
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on September 05, 2024
Mark F
Had scheduled an appointment 5 days in advance. Gave me a time window of 8-5. Called me at 1030 as I was just waiting at home and said they couldn't make it but offered an appointment 2 weeks later. TOTALLY UNRELIABLE
Magie S
Pretty sure this Sears storefront location is no longer at this location.
