1672 US 31 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Susan C
d B
JOANNE C
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on February 05, 2024
Frank J
Roy G
Terri L
Margaret P
My service with Sears Appliance Repair has been very professional and helpful. Appointment scheduling and phone contact was very considerate. Thank you for your service.
Charlotte C
Customer service response - Hi , thanks for the rating! We're happy to hear you had a positive experience. If you have any ideas on how we can earn that extra star, please let us know.
Sears Home Services on October 22, 2024
Carlene B
The technician was great! The day he came he was great with communicating with me . The process of scheduling this visit was okay but then communication was horrible to get it confirmed because I was continuously getting texts saying my visit was not confirmed even though I responded
Customer service response - Thank you for your feedback, Carlene. We're glad to hear the technician provided great service, and we apologize for the communication issues during scheduling.
Sears Home Services on August 25, 2024
spiracle412
It’s hard when you are on a fixed income and the technician says, “ I can’t get this part because your dishwasher is old , so I can’t fix it” “ Now. , that will be $140”
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on July 15, 2024
