1672 US 31 Reviews
Showing most recent reviews from verified customers of Sears Home Services
JOANNE C
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on February 05, 2024
Frank J
Roy G
Terri L
Margaret P
My service with Sears Appliance Repair has been very professional and helpful. Appointment scheduling and phone contact was very considerate. Thank you for your service.
Charlotte C
Customer service response - Hi , thanks for the rating! We're happy to hear you had a positive experience. If you have any ideas on how we can earn that extra star, please let us know.
Sears Home Services on October 22, 2024
Carlene B
The technician was great! The day he came he was great with communicating with me . The process of scheduling this visit was okay but then communication was horrible to get it confirmed because I was continuously getting texts saying my visit was not confirmed even though I responded
Customer service response - Thank you for your feedback, Carlene. We're glad to hear the technician provided great service, and we apologize for the communication issues during scheduling.
Sears Home Services on August 25, 2024
spiracle412
It’s hard when you are on a fixed income and the technician says, “ I can’t get this part because your dishwasher is old , so I can’t fix it” “ Now. , that will be $140”
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on July 15, 2024
Theresa (
I was scammed. I had a service call for error codes which was a water flow problem. For a $299 fee he would clean filters. He never took my washer apart. He said the filters were in the hoses which he said he cleaned. Where is the debri he removed from the hoses? When I checked on him he was just standing there on his phone.
Customer service response - We're really sorry to hear about your experience, Theresa. This isn’t the service we aim to provide. Please send us an email at BRS3@transformco.com with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on May 12, 2025
Rick C
DO NOT USE THIS SERVICE!! THE ORGANIZATION THAT IS CONTRACTED WILL SELL YOUR BANKING OR CCARD INFORMATION TO OTHER VENDORS WHO WILL BEGIN CHARGING YOU FOR UNAUTHORIZED CHARGES!!! SEARS REPAIR IS A BOGUS!! Please do not use Sears Appliance Repair as I have been waiting for a $800.00 refund since October 2024. Every number I utilize I get the same runaround that my refund is pending and it is a scheduling company not Sears. Interesting that I received a response from Sears Home Services after this post asking me to contact them which I have 14 times and they are not able to do anything because all they are is a scheduling company and have no way to communicate with the accounting department. Transform Co. is the company that owns Sears, Kmart, etc. They are in Illinois and if you call their number it redirects you to connect with Sears home service, Kmart, etc. Scam!!!!!!
Customer service response - We apologize for the trouble you've faced, Rick. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on January 09, 2025
