12001 Sears Ave Reviews

Howard, the technician, was wonderful and this review is not about the techs. This review is about the lack of customer service. My washing machine was diagnosed as needing a part on May 7, 2024. The part was ordered to be sent to my address. As of this post date, July 17, 2024 I have still not received the part. I called scheduling and the parts department many times to find out the status of the part. Each time I was told either that the part was on its way or that nothing else could be done. No one could give me a telephone number I could go to escalate the problem and after each call the rep tried to sell me something, i.e. home warranty, home improvement, etc. In May and June the status of the part showed as "ordered." It wasn't until recently that the status showed as "backordered" In frustration, on July 5 I found and purchased the part myself from a local parts depot. The next trick was trying to convince everyone that I had the part and needed it installed. Finally, Howard came out to install the part on July 16. Meanwhile, my machine has been out of commission since May 7. I have spent over $400 at the laundromat and another $78 to purchase the necessary part on my own. Again, the techs are great but be forewarned if you need "customer service."

The tech is knowledgeable and did his best to find my recurring issue. Very pleasant and informative

We had your repairman come out and work on our washing machine and he turned around and broke my pvc shut off valve for my main water cuz he said it was shut off it was not shut off and then it cost me another hundred bucks for me to turn around and go back and fix it I think it's ridiculous when you have somebody as a repairman that comes out and says the hot water was shut off which it wasn't he shut off the main cold water that broke the waters for my whole house so I really think that you should somehow train your tech to do the right thing.