3131 E Michigan Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Laurena H
Technician was thorough. One appliance the part was no longer available. The other, they ordered the part and will return. We need a bit more info about how the replacement situation works. The biggest challenge on this is when you make an appointment, they give you an 8 hour window. Four hours would be much more helpful as 8 means taking off work or hanging around for hours. We kept receiving email updates saying there was only 1 or 2 ahead of us (and that was at 8:08 am) but when we hadn't seen anyone by 2:30pm, we were trying to call to find out what was happening. The phone menu is terrible. We spent quite a bit of time trying to go through all our paperwork to locate a different number to talk to a human. Oddly, while talking to the human, we finally received a robocall stating our technician was on his way. We aren't quite sure if there was only 1 call ahead of us at 8:08 am, why it took until 3pm for their arrival. Maybe that 1 person had 10 appliances to repair.
Customer service response - Thank you for your detailed feedback, Laurena. We're glad to hear the technician was thorough, but apologize for the scheduling and communication issues. Please contact us directly for more information on the replacement process.
Sears Home Services on June 19, 2025
Suzanne E
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on June 16, 2025
Steve Y
Customer service response - We appreciate the 5-star rating, Steve! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on June 12, 2025
Linda S
Easy to schedule. Professional service. Friendly and polite repairmen.
Customer service response - Thank you for your positive review, Linda! We're glad to hear you found the scheduling easy and our repairmen professional and friendly.
Sears Home Services on June 12, 2025
Lysandra L
Customer service response - Thank you for the amazing 5-star review ! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on June 08, 2025
Charles J
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on May 27, 2025
royaldiadem1
Valdemar was friendly and knowledgeable. We appreciate his service and help.
Customer service response - Thank you for your positive review! We're glad to hear Valdemar was friendly and knowledgeable, and that you appreciated his service.
Sears Home Services on May 27, 2025
Suzi R
Technician John was on time, straight to work, and explained his diagnostic process with me. He repaired the issue and provided preventive actions for future problems. Great service call.
Customer service response - Thank you for your positive review, Suzi! We're glad to hear John provided timely and informative service, and that you found the preventive advice helpful.
Sears Home Services on May 20, 2025
dpdcycling
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on May 15, 2025
Danny Q
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on May 13, 2025
