3131 E MICHIGAN AVE REPAIR REVIEWS
All reviews are from verified customers of Sears Home Services
Repair
Steve is honest and professional! He is helpful and timely with service.
Leah L, Charlotte, MI
TIMING
Had no problem with the Technician's work, however, the continuous updates I received every 10-15 minutes of a later time was disconcerting. In the past the Tech. always arrived within 5-10 minutes of the stated arrival time. This particular time was 2 hours & 15 minutes later. I was told that the system automatically updates the time frame and not the Technician. Need a better system, especially for the money paid for the warranty
Faye S, Lansing, MI
Very thorough.
Joshua communicated his arrival and was here when he said he would be. Easy to talk to and explained issues and potential issues.
Vicki B, Holt, MI
Wash machine repair
It went very well. Both Recs were polite and worked efficiently.
Del D, Lansing, MI
GE Dishwasher repair.
Very knowledgeable and completed the task in a timely manner.
Kenneth G, Owosso, MI
Compactor repair
Very happy that the repairs were successful within a reasonable time frame.
GLORIA P, LANSING, MI
Customer service response - Dear Gloria, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
Sears Home Services on January 20, 2023
Excellent service
Your technician performed an excellent job for us. He was a Very qualified and knowledgeable gentleman who is deserving a promotion. Thanks for having such person like Atabak on your team.
ANGELICA, OKEMOS, MI
Customer service response - Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
Sears Home Services on December 10, 2022
Great Service
My dryer is a Kenmore and I always call on Sears to service. I was very happy that the part needed to repair it was still available. Thank you Robert for your service.
SHELLY R, HOLT, MI
Customer service response - Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
Sears Home Services on September 12, 2022
This is a yearly routine for us, and it went very well, as u
This is a yearly event for our equipment, and it is very helpful and reassuring The technician is always willing to answer questions about the equipment, and their advice is always helpful.
BERNADETTE S, GRAND LEDGE, MI
Customer service response - Thank you so much for this review! We are glad we were able to take care of you and meet your expectations. We will be sure to share this feedback with our team. Thank you for choosing Sears PartsDirect!
Sears Home Services on August 04, 2022
Dishwashers 1170
Even at the end of the work day, the technician went through the tests on the dishwasher, reminded me to use the cleaning tablets or solution every month, (which I had forgotten lately). Answered all our questions, and left the working areas neat. Thanks so much.
BERNADETTE S, GRAND LEDGE, MI
Customer service response - Hello, we appreciate you taking the time to send us your feedback. We hope we can serve you again in the future. Thanks. Thank you for choosing Sears PartsDirect!
Sears Home Services on August 04, 2022
