3131 E Michigan Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Thomas J
Very prompt. Knowledge and experience obvious. Quick diagnosis.
Jeff P
The tech was extremely personable and friendly. He took the time to explain the issue that occurred, and took good care in getting it taken care of. I would recommend his services to anyone.
Vincent L
The gentleman was polite and efficient
Jan P
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on February 05, 2024
Joan H
Customer service response - Hi Joan, thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on March 19, 2025
Eliza H
The tech was very nice and courteous. My appointment was set from 8-12. He got here at 12 which through my schedule off for the day but wasn’t a big deal. My refrigerator is working perfect now, that what matters.
Customer service response - Thank you for your review, Eliza! We're glad to hear your refrigerator is working perfectly, and we apologize for any inconvenience with the timing.
Sears Home Services on December 29, 2024
Jennifer S
Anthony was on time, in fact he was early. I fixed the problem and the washer works. However it was under the 30 day warranty of the previous fix and I did not sign any agreement, so I don't know why I got an approved estimate. I hope that was a mistake.
Customer service response - Thank you for your feedback, Jennifer. We're glad Anthony was able to fix the problem, and we'll look into the issue with the estimate to ensure everything is correct.
Sears Home Services on September 18, 2024
brandon S
Customer service response - Hi brandon, thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on September 05, 2024
Nancy C
I had to buy a new washer, even tho repaired man said could find nothing wrong. Said I might need new computer later......washer was no better after he left......
Customer service response - We're sorry to hear about your experience, Nancy. We appreciate your feedback and recommend contacting us directly so we can assist you further.
Sears Home Services on March 16, 2025
T. S
While the technician was amazing and did a thorough job explaining the problem and fixing the issue, my appointment was changed twice. Once without my knowledge and the second time, I waited all day before I received a text from Sears saying I was rescheduled. It took almost 2 months to have my fridge fixed. The parts were at my house when the first appointment was changed without any input from me. When I called, I was told too bad and there is nothing they can do because my original appointment 12/31 was already taken.
Customer service response - We apologize for the inconvenience and communication issues, T. Smith. We appreciate your feedback and will work to improve our scheduling process.
Sears Home Services on January 14, 2025
