Appointment Lookup
802-552-4364
3131 E Michigan Ave Reviews
Read reviews from customers who used our services at 3131 E Michigan Ave
Total reviews
278
Average Rating
4.3/5
The technician diagnosed the problem with my dryer. The replacement part would cost more than buying a new one. Very helpful.
Jean A,
Customer service response - Thank you for your positive review, Jean! We're glad to hear our technician provided helpful advice regarding your dryer.
Sears Home Services on 1750834946065
Finally after waiting since our original appointment June 18th, part arrived June 19, 2 scheduled appointments where no technician showed and we were told we needed to rescheduled after waiting 8am-5pm both days, today, a technician came. He installed a new board and said that 'should' fix the issue. He tested the oven to see if there was power. Unfortunately, had he set the oven temp to something like 350 or 375 and waited, he would have known there is still an issue. You set the temp and it tells you it is up to temp but it is off by around 50 degrees. Then it is a wait of about 15-20 minutes and it is 'around' the requested temperature. We paid for a higher contract level and paid the $100 deductible and it appears we are no further ahead. If you try to call them, you can't talk to a human, only an AI robot that has a hard time finding your work order. Very frustrated. This upgraded contract is certainly not worth it.
Laurena H,
Customer service response - Thank you for your detailed feedback, Laurena. We're glad to hear the technician was thorough, but apologize for the scheduling and communication issues. Please contact us directly for more information on the replacement process.
Sears Home Services on 1750375049948
Suzanne E,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1750119150172
Steve Y,
Customer service response - We appreciate the 5-star rating, Steve! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1749779433366
Easy to schedule. Professional service. Friendly and polite repairmen.
Linda S,
Customer service response - Thank you for your positive review, Linda! We're glad to hear you found the scheduling easy and our repairmen professional and friendly.
Sears Home Services on 1749741776994
Lysandra L,
Customer service response - Thank you for the amazing 5-star review ! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1749436557557
Goji57 (,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1748394138681
Valdemar was friendly and knowledgeable. We appreciate his service and help.
royaldiadem1,
Customer service response - Thank you for your positive review! We're glad to hear Valdemar was friendly and knowledgeable, and that you appreciated his service.
Sears Home Services on 1748393653092
Technician John was on time, straight to work, and explained his diagnostic process with me. He repaired the issue and provided preventive actions for future problems. Great service call.
Suzi,
Customer service response - Thank you for your positive review, Suzi! We're glad to hear John provided timely and informative service, and that you found the preventive advice helpful.
Sears Home Services on 1747787885097
dpdcycling,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1747361208423
