3131 E Michigan Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Mary R
The first service was a month ago where the tech only ordered one part. Ten days later another tech came and said the first guy didn't order both parts that were needed. Second part took over a week to come. We had to reschedule twice. Today over a month after we started this it is finally fixed. Because the first estimate wasn't bad we had already paid half. Then the second part was much more expensive. Wound up spending way more than we originally estimated. If we would have known from the beginning what the true cost was and that it would take a month for the repair, we certainly would have just bought a new washing machine. The first tech sent out really screws the whole thing up. We are disappointed with our experience.
Customer service response - We apologize for the inconvenience you experienced with our service. We appreciate your feedback and will take it into consideration to improve our handling of estimates and ordering parts in the future. Thank you for bringing this to our attention.
Sears Home Services on February 05, 2024
Bill T
Anthony was amazing! He not only made the repair, but also gave us tips on how to better maintain our Kenmore appliances! He was the best - a wonderful person!
Customer service response - Thank you for your kind words about Anthony! We appreciate your feedback and are glad to hear that he provided excellent service and helpful maintenance tips for your Kenmore appliances. We will make sure to pass along your compliments to him.
Sears Home Services on January 24, 2024
Robert S
Very quick repair . Punctual and friendly.
Customer service response - Thank you for leaving a review of our sears appliance repair ! We appreciate your feedback and are glad to hear that our team provided a quick, punctual, and friendly service.
Sears Home Services on February 09, 2024
Monica S
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on January 18, 2024
Gary R
Customer service response - Your excellent rating made our day! Thank you for choosing Sears Appliance Repair, and we hope your positive experience with our Appliance Repair service leads you to recommend us to friends and family.
Sears Home Services on January 16, 2024
Patricia H
Very pleasant and informative technician.
Customer service response - Thank you for taking the time to leave a review. We're glad to hear that you found our technician pleasant and informative during your service. We appreciate your feedback.
Sears Home Services on February 08, 2024
Larry L
On time. Efficient. Friendly. Successfully completed the repair!
Customer service response - Thank you for taking the time to leave a review with Sears Appliance Repair. We are delighted to hear that our technician arrived on time, was efficient and friendly, and successfully completed the repair for you. We appreciate your feedback and look forward to serving you again in the future.
Sears Home Services on February 07, 2024
Barbara H
Customer service response - A big thank you, Barbara, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on February 05, 2024
dskillz222 C
Went above and beyond what we expected. Couldn’t ask for a better person, and experience
Customer service response - Thank you for taking the time to leave a review. We are delighted to hear that we exceeded your expectations. We appreciate your kind words and we look forward to serving you again in the future.
Sears Home Services on February 09, 2024
Scott C
Customer service response - Thank you so much for the fantastic 5-star rating, Scott! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on February 05, 2024
