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3131 E Michigan Ave Reviews
Read reviews from customers who used our services at 3131 E Michigan Ave
Total reviews
279
Average Rating
4.3/5
Jan P,
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on 1707174376766
Water softener service
Jamie W,
Customer service response - Thank you for your review, Jamie! We're glad to hear you were satisfied with the water softener service.
Sears Home Services on 1760575597739
With the exception of the large window of time I was given for the technician to arrive 8-5), service was great. Technician was great, too, very efficient. Would use again
Elena M,
Customer service response - Thank you for your positive review, Elena! We're glad to hear you found the service and technician efficient, and we appreciate your feedback on the appointment window.
Sears Home Services on 1750726652500
Very efficient work. Very nice and helpful person.
Michael B,
Customer service response - Thank you for your positive review, Michael! We're glad to hear you found our service efficient and our technician nice and helpful.
Sears Home Services on 1749174062085
Joan H,
Customer service response - Hi Joan, thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on 1742433464127
The tech was very nice and courteous. My appointment was set from 8-12. He got here at 12 which through my schedule off for the day but wasn’t a big deal. My refrigerator is working perfect now, that what matters.
Eliza H,
Customer service response - Thank you for your review, Eliza! We're glad to hear your refrigerator is working perfectly, and we apologize for any inconvenience with the timing.
Sears Home Services on 1735531304599
Anthony was on time, in fact he was early. I fixed the problem and the washer works. However it was under the 30 day warranty of the previous fix and I did not sign any agreement, so I don't know why I got an approved estimate. I hope that was a mistake.
Jennifer S,
Customer service response - Thank you for your feedback, Jennifer. We're glad Anthony was able to fix the problem, and we'll look into the issue with the estimate to ensure everything is correct.
Sears Home Services on 1726710455529
brandon S,
Customer service response - Hi brandon, thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on 1725586543896
After Joshua left our house and we went to run a load of laundry that evening and the washer was louder than it was when he came. We ended up having to pull the whole thing out to see what was wrong and he never replaced all the screwed in the back plate And the only two screws that were left were not even tightened. We ended up having to take the whole cover off.
Larissa K,
Customer service response - We apologize for the oversight, Larissa. Thank you for bringing this to our attention, and we recommend contacting us directly to address the issue.
Sears Home Services on 1766371309719
Scheduled a repair for my washer that was having issues draining. The online scheduling tool asked specifically for a model on the washer which I provided to ensure the tech had the necessary parts for the repair on the first trip. Technician arrived and quickly diagnosed I needed a new drain pump, but said he had to order it, which confused me, because I provided end my model number and the issue I was experiencing. To me, there was a pretty good chance replacing the pump was a possibility, but yet the technician didn’t arrive with one, so I had to wait an additional week for him to return and complete the repair. Also, the labor portion of the invoice was extremely high, in my opinion. 300 dollars for a total of maybe 30 minutes in my home seems extreme. Had I not been on the hook for the 130 dollars diagnostic fee for the first trip out. I would have ordered the part myself and swapped it out myself.
Ronald G,
Customer service response - We apologize for the inconvenience and confusion, Ronald. We're glad the technician could diagnose the issue, and we appreciate your feedback to help us improve our parts preparation and pricing transparency.
Sears Home Services on 1753317983397
